bought unravel bundle in the microsoft store but never arrived

Hi,

If you purchased unravel on the store, the game should be inside your ready to install directory ( go to app and games , then games, then ready to install, display all games and highlight unravel, select install ).

If you dont see it , delete your account from the console then add it back to sync all infos ( how to https://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one
)

Regards,

both didnt work ...

Hi,

If you purchased unravel on the store, the game should be inside your ready to install directory ( go to app and games , then games, then ready to install, display all games and highlight unravel, select install ).

If you dont see it , delete your account from the console then add it back to sync all infos ( how to https://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one
)

Regards,

Es war das Spiel Unravel Yarny Bundle.

Der erste Kauf über den Microsoft Store wird in der Historie nicht aufgeführt.

Nur der zweite Kauf ist zu sehen.

Ich habe Transaktionsdetails, die ich Ihnen zukommen lassen kann.

[Translation-It was the game Unravel Yarny Bundle.

The first purchase through the Microsoft Store is not listed in the history.

Only the second purchase can be seen.

I have transaction details that I can send you.]

i purchased a surface go 2 with keyboard to give to my father for fathers day as he is more familiar with windows products than apple. The item showed as delivered but there was no item anywhere to be found. I called them maybe 5 minutes after i got the
notification that it was delivered i checked outside there was nothing. 4 days later the keyboard cover came but i wouldn't have known as the delivery driver had not rung the door bell but still i found it outside. But still no surface go....Now where do i
go for help? I was going to ask them to send a surface and request signature upon delivery but they are of no help to me. I paid $720 for an item i never received. Going to be posting this up on my social media. Honestly rather buy an apple product as they
are there for you if anything were to go wrong. Although i spent $10,000+ on apple products i had never once had a bad day with them. I spent less than $3000 on microsoft and had this occur already with nobody there to help.

I'm keeping on calling them and they are of no use