Bought Red Dead Redemption 2 and now I can't play it

AlexRichards4 · Nov 4, 2021

I can literally look at the store order from 3 months ago. I bought RDR2 and played it for about a month. Then work got busy and I didn't play for about a month and a half. When I dusted off the xbox and updated everything, the game says I don't own it when I try to launch it. It says "make sure you're signed in and that you own this product" every time I try to start the game. I can't seem to find a Microsoft person to chat with, which is just lousy customer support. Their contact page loops you around and makes false claims that you'll be able to chat with someone or set up a phone call. Absolute "D" (I'd say "F" but at least I can post here...)

:)

H3adshak3r

I checked this for my and my brothers account and that is the result. Looks a little bit strange or? On My Account the Ultimate Edition is listed twice. I think this is not correct and on my brothers account ultimate edition is missing. Pre-Order Bonus is
correct, because i have it bought and my brother not.

My Account:

Red Dead Redemption 2 Ultimate Edition

This Package Contains:

- Red Dead Redemption 2

- Red Dead Redemption 2 Ultimate Edition

- Red Dead Redemption 2 Special Edition Content

- Red Dead Redemption 2 Ultimate Edition Content

- Red Dead Redemption 2 Ultimate Edition Content

- Red Dead Redemption 2 Pre-Order Boni (War Horse)

- Red Dead Redemption 2 Pre-Order Boni (Treasure Map)

Brothers Account:

Red Dead Redemption 2 Ultimate Edition

This Package Contains:

- Red Dead Redemption 2

- Red Dead Redemption 2 Special Edition Content

- Red Dead Redemption 2 Ultimate Edition Content

DAZZA 433

I will be getting the first red dead redemption to play through this week, It was just one of them games i never had the time to play so now is the perfect excuse ready for red dead redemption 2.

TyDahlen

I’m in the exact same boat. Finally sitting down to play again after a month or so and get hit with the same message. I know I paid for this game. After reading your comment I went and saw the online version is 9.99 if you have xbox gold or whatever. I’m already paying this monthly subscription, so stupid to have to pay again for a part of the game I will never use. I also purchased this in-game so I never saw any of the above disclosures.

L4c3rd4

So, to make sure of which version you purchase, check out your order history:

https://account.microsoft.com/billing/orders

And, also, no, you would have both versions of the game (online and story) to play either of them.

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Alex, how are you today? Hope you're doing well.

Mate, do you have both Online mode and Story mode of the RD2?

Because, there's a lot of confusion surrounding this game. You would need both modes to play one another. If you have only the Story mode, it would work in the past because the online mode was on the gamepass library, and if you have the subscription, you would be able to play, now, since the Online mode is off the gamepass library, you would need to have it purchased to be able to play it. :/

Bought Red Dead Redemption 2 and now I can't play it