bought minecraft for my son and some realms. had to reset computer and its asking me to pay ...

FactualPlains17 · Apr 3, 2018

need help they are trying to charge me again for mine craft. It disappeared after I reset computer

:)

KatoriaTheRed · Apr 3, 2018

Bought a 6 month Realm subscription....never recieved it.

So, I'd had a month subscription to realms and when it was nearly up I bought a 6th month subscription on March 7th. Nearly one month later, I log into Minecraft to continue working on my realm and it said my realm was expired. I checked my account for
the date I bought the subscription, cause I knew I had bought more than a months worth this time. Contacted Microsoft support for it, and all they did was tell me to uninstall my account and reinstall it, then uninstall the game and reinstall it as well as
hard reseting. none of which worked of course. They then told me to contact Mojang for help with the realm subscription. Was this the right thing for them to do? I thought MIcrosoft owned Minecraft now. Should I just ask for a refund for the realm subscription
and try to buy it again?

Arctic AE · Apr 3, 2018

Cannot Delete Minecraft Realm Club

Hello, I've been trying to delete a minecraft realm club attached to my profile but I cannot do this. I looked up this issue online and saw others had this problem too.

I read this and noticed you can't delete the realm since its always connected to the world.

Minecraft Realm FAQ Page

I tried to delete the actual realm on the game, which I only made randomly as trial world a while ago, and now the option to delete the realm is in grey and requires some sort of minecraft membership/cost to do so. I think its unfair that I would have to
pay in order just to delete the realm and therfore assist in deleting the realm club on my profile.

If anyone has a way around this I would highly appreciate it, thanks.

SuperDan9001 · Apr 27, 2018

Hey there FactualPlains17,

I'm sorry to hear about this issue.

However if you have proof of purchase, please be sure to take this to the official Microsoft Support team as there is nothing we're able to do on the forums.

Also if you could check here to make sure that it was bought: Sign in to your Microsoft account

SuperDan9001

Hey there FactualPlains17,

I'm sorry to hear about this issue.

However if you have proof of purchase, please be sure to take this to the official Microsoft Support team as there is nothing we're able to do on the forums.

Also if you could check here to make sure that it was bought: https://account.microsoft.com/billing/orders

SemDelisse

My son bought the game.

Via the microsoft family group he had to ask permission to me.

via the parent account the game was bought and payed.

downloaded and installed.

we start up via the microsoft store app

after "hit any key" we get the notice:

Game ownership not established. make sure you are signed in to the correct Xbox account and restart the game.

Do we need an Xbox account to play Minecraft Dungeons?

FYI: my son does not have a Xbox account.

silent666

My son had the same problem. You have to change some sort of privacy setting allowing him to. I think its something to do with join clubs and games? Don't quote me on that but I'm pretty sure thats the setting thats not allowing him to use realms.

SemDelisse

My son bought the game.

Via the microsoft family group he had to ask permission to me.

via the parent account the game was bought and payed.

downloaded and installed.

we start up via the microsoft store app

after "hit any key" we get the notice:

Game ownership not established. make sure you are signed in to the correct Xbox account and restart the game.

Do we need an Xbox account to play Minecraft Dungeons?

Sorry, he has an account.

But we still have problems with starting Minecraft Dungeons

Isabella Seymour

When i submitted a support ticket with them, they told me to send one here, so I am at a loss. I believe the problem comes from when my Minecraft account was associated with a different Microsoft account. I migrated it to this account a while ago but it might've had some sort of lasting effect on the Java version of Minecraft. I just bought a realms subscription to see if that showed up in game and it also doesn't say that I own any realms.

bought minecraft for my son and some realms. had to reset computer and its asking me to pay ...