Bought Minecraft as gift with my account and my kid can't redeem it

Hello Juraj, sorry to hear you're having trouble.

You can read more about the refund process at this link https://beta.support.xbox.com/help/subscription...

Then go to https://xbox.com/refund and fill out the refund request form including the order number and date of the purchase. Once filled out it can take up to 78 hours for Xbox to respond to you via the contact info you provide.

I just bought Minecraft as a gift through the Xbox store for my child and my child redeemed it on their account. Unfortunately I just realized that the version I bought was the Xbox version. My child has a Mac so they cannot even play it.



I submitted a refund request but I am worried that because it's a redeemed gift purchase the refund will get denied. Do I have any options, i.e. paying the difference on my kid's account to switch to the PC/Java version, or getting the redeemed gift reversed so I can buy the correct option?

Yes it will almost guaranteed get denied due to it being redeemed.

There is no way to reverese it being redeemed and there is unfortunately no way to simply pay the difference to switch to a different version

Seems like the only option is to find someone who needs a game and gift it to them and get them to buy me a new gift card for the same amount to then redeem on my son's account.

Lots of people with the same problem on the forums, also people who have bought V-Bucks on the parent's account and then can't transfer them to the kids account ( glad I saw that before I made the same mistake).

Tried logging into x-box with my account and then logging into fortnite with my sons account to buy the v-bucks with my money but that isn't possible either as the fortnite account is locked to my son's login.

Thanks for your suggestions but looks like I will just have to ask around or wait to see if there is a game I can gift to him or a friend in the future.

Actually, I never had a Mojang account, when I redeemed minecraft from a gift code, It was in my microsoft account. Now in February of this year, somehow that microsoft account got deleted and now I can't play Minecraft. I checked Xbox usernames and found that my xbox profile is still alive. and I also found that my minecraft account is still safe as I found it in namemc. Only I don't know how I will login

I'm trying to do this for my kid. So I bought the gift card and I did all the steps and apparently I can't seem to retrieve or know what to do after I added them to my Microsoft account can you help me?