Bought Gold - Don't receive free game via website

JulienDomi · Aug 25, 2014

So whats the deal? I re-bought Gold today. Wanted to redeem Dishonored, and xbox.com says: Gold players get more, purchase gold now!

On my xbox 360 I can redeem the free game but not on the website. Is that a mistake? Or on purpose..?

:)

dsar9012 · Aug 25, 2014

Far Cry Blood Dragon isn't free for me with Xbox Live Gold

Managed to get it to work, I used the xbox live website and bought it for free on there, it took some time for it to realize I had xbox live gold.

Fubski · Aug 25, 2014

games for gold h\

I never had any credit card on file but I can still download the free games under games with gold for Xbox One via
Xbox | Games and Entertainment on All Your Devices website.

ngocphi · Aug 25, 2014

you cant redeem it since your account is not gold

14day trials are not gold membership which is required for games for gold

if it is another account the only way to do it via the website is to have a payment option on file or do it on the console

JulienDomi · Aug 26, 2014

@ngocphi

I have a credit card & paypal in my account.. So I have payment options. Also:

http://i.imgur.com/jCwFXon.png

I would say this is Gold .

And before my gold run out I always managed the games for gold thing trough the website.

onyxishere · Aug 26, 2014

Not sure what's going on. Perhaps your gold hadn't fully gone through yesterday. Try again today and see if it works.

onyxishere · Aug 26, 2014

It seems as though someone else is having the same issue that you are. I have forwarded it on to one of the support agents so keep an eye on the thread here for a reply.

JulienDomi · Aug 26, 2014

What should I try again?

If you mean try again to buy / go through the gfg thing then:

Nope not working .

Btw thanks for taking care .

Misses Quinzel · Nov 1, 2018

Hey there, Exmex! When I try to go purchase the game, it shows the price at first, but then the checkout says that it's free. Can you check for me that it says it's free at the top of that screen, please?

JulienDomi

@ngocphi

I have a credit card & paypal in my account.. So I have payment options. Also:

http://i.imgur.com/jCwFXon.png

I would say this is Gold

.

And before my gold run out I always managed the games for gold thing trough the website.

onyxishere

Not sure what's going on. Perhaps your gold hadn't fully gone through yesterday. Try again today and see if it works.

ngocphi

you cant redeem it since your account is not gold

14day trials are not gold membership which is required for games for gold

if it is another account the only way to do it via the website is to have a payment option on file or do it on the console

Misses Quinzel

Hey there, Exmex! When I try to go purchase the game, it shows the price at first, but then the checkout says that it's free. Can you check for me that it says it's free at the top of that screen, please?

onyxishere

It seems as though someone else is having the same issue that you are. I have forwarded it on to one of the support agents so keep an eye on the thread here for a reply.

Bought Gold - Don't receive free game via website