Bought game on sale as a gift and they cannot redeem it

Sorry but currency and also gifted games cannot be redeemed in another country

You cannot gift game across borders. It must be redeemed in the same country it’s purchased.

Hi Felix,

Yes the charge is there on May 4 along with two redeemed xbox gift cards I got for my bday. So i redeemed 25 and 15 dollar gift cards and then bought 39.99 atoms bundle so it does show as charged.

I havent spoken to anyone on the phone though and at this point i fear all ill get is the “not qualify under our terms of sale” response.

You can't because you gifted them and he redeemed them

Redeemed codes aren't refundable.

Only codes that aren't or can't be used

This includes gift xards and no they aren't transferable

The played rule only applies to games you bought and played

But since its a gift the redeemed rule applies

No as they are one-time.use

As per the terms of the gift once redeemed it can't be refunded

Gifts can only be refund if it hasn't been redeemed

If any of those conditions are met.you cannot refund it

The refund policy otherwise only apply for Purchased games not gifted games under 14 days or 2hours of gameplay

Gift games.conditions are unused or Same region as the gifter that's it

This is the same with any giftcard