Bought game as gift and it turned out that the person that get the gift cant play it...

Hello there!

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

Refunding digital purchases is a very simple process but it is a self-guided one.

In the event that a refund is denied:

There are many scenarios Xbox takes into consideration before they deny a refund including but not limited to Game-Play time.

If you choose to appeal the decision, you will need to copy the reference number you get in the response email and post that in the subject field, and respond to that email to appeal the decision.

It seems that the fact you cant get a refund for a game bought as a gift is a touchy subject lol

https://answers.microsoft.com/en-us...s-a-gift/71c87258-9a5c-4abe-892b-6987b169d277

It was within 10 minutes of my request. But I bought it as a gift also and it seems they have this policy.



Returns and Refunds. Gifts may be canceled and refunded to the Gift purchaser up to 14 days after the purchase or until redeemed by the Gift recipient, whichever occurs first. Gift recipients are not entitled to a refund or cooling off period, and you acknowledge that no refund will be made, except as required by law.

Now the gift was 'redeemed by the gift recipient' but obviously she cant play it because she doesnt have the base game and now there is no way to request a refund. So that kind o' sucks but hey I did get my refund and she has Xbox One so we can purchase the base game and all will be ok.

Hi MarcosPinon,

Thanks for the reply.

May we know if you are the one who purchased the gift card?

If yes, you may come back to the store you have purchased the gift card with and ask for their assistance.

If no, ask the person that gave you the gift card for the receipt. If the person who gift you the card lost it then that person needs to ask the store they have bought the gift card with for help.

If any case, the gift card was not given to you nor you bought it for yourself. May we ask how did you acquire the gift card?

Regards,

Hello, first thing is the person who you gifted the game to would have to request the refund. Games played more than a certain amount of hours or owned for 14 days cant be refunded.