Bought game as gift and it turned out that the person that get the gift cant play it...

Discus and support Bought game as gift and it turned out that the person that get the gift cant play it... in XBoX Games and Apps to solve the problem; I bought my sister game slime rancher 2 throught gift from my computer for her birthday and Being on her birthday party i couldn't instal IT because... Discussion in 'XBoX Games and Apps' started by Mariusz Kaźmierczak, Jun 12, 2023.

  1. Bought game as gift and it turned out that the person that get the gift cant play it...


    I bought my sister game slime rancher 2 throught gift from my computer for her birthday and Being on her birthday party i couldn't instal IT because she Has Xbox one, but not series x or s and we are unable to play it.
    I need my money back

    I tried to refund it but they said i can't because its played????

    Yea we consumed a code in here account but we can't do **** with it.

    Maybe she can refund it from her account?

    How i can get my money back?

    :)
     
    Mariusz Kaźmierczak, Jun 12, 2023
    #1
  2. Jonny306 Win User

    Bought game as gift and it turned out that the person that get the gift cant play it because it's a exclussive

    Hello there!

    My name is Jonny and I will be assisting you today!

    First, thank you so much for contacting us regarding your inquiry/ concern.

    Refunding digital purchases is a very simple process but it is a self-guided one.

    In the event that a refund is denied:

    There are many scenarios Xbox takes into consideration before they deny a refund including but not limited to Game-Play time.

    If you choose to appeal the decision, you will need to copy the reference number you get in the response email and post that in the subject field, and respond to that email to appeal the decision.
  3. Richard Callan Win User

    I messed up

  4. Richard Callan Win User

    I messed up

    It was within 10 minutes of my request. But I bought it as a gift also and it seems they have this policy.



    Returns and Refunds. Gifts may be canceled and refunded to the Gift purchaser up to 14 days after the purchase or until redeemed by the Gift recipient, whichever occurs first. Gift recipients are not entitled to a refund or cooling off period, and you acknowledge that no refund will be made, except as required by law.

    Now the gift was 'redeemed by the gift recipient' but obviously she cant play it because she doesnt have the base game and now there is no way to request a refund. So that kind o' sucks but hey I did get my refund and she has Xbox One so we can purchase the base game and all will be ok. :)
  5. Kathy A. Win User

    Minecraft Windows 10 Redeem Code that was a Gift - Don't have the Receipt from store. Microsoft Support has not helped online.

    Hi MarcosPinon,

    Thanks for the reply.

    May we know if you are the one who purchased the gift card?

    If yes, you may come back to the store you have purchased the gift card with and ask for their assistance.

    If no, ask the person that gave you the gift card for the receipt. If the person who gift you the card lost it then that person needs to ask the store they have bought the gift card with for help.

    If any case, the gift card was not given to you nor you bought it for yourself. May we ask how did you acquire the gift card?

    Regards,

  6. GMS1stLDYCannon Win User

    Refund policy

    Hello, first thing is the person who you gifted the game to would have to request the refund. Games played more than a certain amount of hours or owned for 14 days cant be refunded.
Thema:

Bought game as gift and it turned out that the person that get the gift cant play it...

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