Bought game a week ago and I'm unable to request a refund

Hi DominicSabourin1, my name is Daniel and I would be happy to help.

I am sorry that you are going through this problem, so you can request a refund using the following form. It is necessary to look for the order/order number in the transaction history of your account since they will request it in the form.

https://support.xbox.com/forms/request-a-refund

In the event that your refund is rejected, you must respond to the email they sent you and explain the reasons for your refund so that the team in charge of your case from the beginning can observe your case and make a final decision.

To view your account history you can access the following link: https://account.microsoft.com/billing/orders/

I hope this information is useful to you, if you have any other questions let me know. I will be happy to continue helping you.

Best regards,
Daniel.

pubg is now free to play i bought the game before. When it was paid i want refund

I bought the game for 50% off

I need refund urgently

If you purchased the game less than 2 weeks ago AND have less than 2 hours played then you can use the following steps to request a refund. If youve owned it longer then two weeks and/or played it for two hours or more than the request is likely to be denied.

https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Thanks, I'm fine,

I want to refund my game that I bought multiple months ago, It ain't showing up in the refund section,
Is there a way to request the refund? (Live chat support is a option too, I think)

I requested a refund on a game I bought on like the 12th which is barely over 2 weeks ago and I was out of town last week. I literally only played the game for 2 hours and it isn’t what I thought it was. Can I please have my money back or get a call back because I need that $50.

In addition to what Smwutches said: be aware, refunds are generally only given for purchases that were made less than 2 weeks ago AND have had less than 2 hours of gameplay.

If you purchased it more than 2 weeks ago and also played it for at least 2 hours theres a good chance the request could be denied but you can still try requesting one.

If Microsoft declined your refund request then we're unable to give you a refund for the item you bought.