Bought DLC for xbox, have proof of it in order history but can’t access it on the console.

Discus and support Bought DLC for xbox, have proof of it in order history but can’t access it on the console. in XBoX Games and Apps to solve the problem; Nothing appears in the add ons or ready to install and it prompts me to buy it again in the Microsoft store it isn’t showing as owned yet I redeemed my... Discussion in 'XBoX Games and Apps' started by AnthonyBisson, Mar 12, 2023.

  1. Bought DLC for xbox, have proof of it in order history but can’t access it on the console.


    Nothing appears in the add ons or ready to install and it prompts me to buy it again in the Microsoft store it isn’t showing as owned yet I redeemed my code without issue.

    I’ve tried every power-cycle methods and cache cleaning or profile removing.

    :)
     
    AnthonyBisson, Mar 12, 2023
    #1
  2. Fireheart453 Win User

    Missing DLC that I payed for

    Nope, never bought EA access. Is there a way to find out how I got something on my console specifically? Like I still have the origins dlc downloaded on the console, so is there like a payment/order history but for the console?
  3. jawest78 Win User

    Problem With Licenses

    It sounds to me like he bought a used console, and the previous owner left purchased games/DLC on it. The previous owner never performed a license transfer so the console licenses remained in place and allowed OP to access the content previously purchased.

    .

    If the above is true, then you will need to purchase the content under your gamertag in order to access the games/DLC again. If you do own the account that purchased the content, you will need to perform a license transfer for that gamertag as well as your
    primary account in order to access it on your repaired console. (This is where Smwutches is going with her question)

    .

    If this is the original purchasing gamertag and the content is not appearing in your download history, then you will need to call support. They have some tools to look at purchase history and download history, and if there is a discrepancy, they are the
    only ones who will be able to help you.
  4. xECMx Raptor Win User

    DLC for backwards compatible game

    The game was originally purchased as a disc but the dlcs were bought on the 360 marketplace. I have both digital and physical copies of this game and I can’t access my dlcs either way
  5. RangoHCM Win User

    Premium question.

    yeah it's console based but you still need the original account that has already bought the dlc in the same xbox in order to access to the dlc on other account. That happen to me on the Left 4 Dead 2 and Minecraft DLCs but i don't know is this happens to
    Battlefield 3 DLCs. Also the Usage Restrictions says that ''Access to this item will also be granted to all users on this first console'' and also says '' you''ll need to sign in Xbox Live with your Xbox Live account on that console before accessing the item''.
    The same Usage Restrictions description to the other DLCs so is this happens to Battlefield 3?
  6. Hazem kaid Win User

    Hi Microsoft, I had an issues with downloading my DLCs for black ops 1 because of the store closure, when I try downloading through the download history it gives me an error

    Thank you for taking up my request, I’m using an Xbox 360. I’m aware of the Xbox live service shut down, I bought the dlc from the website and I was planning to download it through the download history, however the DLC can’t be found in the console store due to my account’s region I think. When I try to download it, it gives me this error message, again thank you for taking up my question
Thema:

Bought DLC for xbox, have proof of it in order history but can’t access it on the console.

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