Bought digital ultimate edition, can't download Halo Wars 1 Definitive Edition on PC

Hey there,

That screenshot indicates that you already own the game. Codes were only sent out during the pre-order period for Halo Wars 2: Ultimate Edition. Now, all digital purchases for Halo Wars 2: Ultimate Edition include the digital version of Halo Wars: Definitive
Edition. If the game is showing up in your library already, there is no need for a code.

Are you able to try downloading the game through the Halo app on the Windows Store? Within the Halo app, select the controller icon and see if it allows you to download the game through that menu.

Keep us posted!

Yes that screenshot indicates that I own the XBox One version, but not the PC version. As you see, there are two versions of Halo Wars 2. One for PC and one for XBox.

I bought the Ultimate Edition and I should have everything on PC and XBox, but I did not receive a Halo Wars Definitive Edition for PC. It's not in my store library. I do not own an XBox One.

The Halo App is only offering me to buy Halo Wars 1.

If browse the Windows Store to Halo Wars 2 Ultimate Edition it says that I own this product. It lists Halo Wars Definitive Edition as belonging to this package. If I click that, it offers me to buy Halo Wars Definitive Edition.

Clearly, that can't be right and something went wrong with the activation. Can you fix this?

Best,

M1Labbe

pre ordered Halo Wars 2: Ultimate Edition.

Halo Wars Definitive Edition downloaded but I can't play it.

If you purchased the digital version of Halo Wars 2 Ultimate Edition after the release, a code will not be sent out. Instead, you will be able to download the game directly through the Xbox Store on the account that digitally owns Halo Wars 2 Ultimate Edition
on your Xbox One console.

Try searching Halo Wars: Definitive Edition directly on the Xbox Store to download and let us know how it goes.

If you purchased the digital version of Halo Wars 2 Ultimate Edition after the release, a code will not be sent out. Instead, you will be able to download the game directly through the Xbox Store on the account that digitally owns Halo Wars 2 Ultimate Edition
on your Xbox One console.

Try searching Halo Wars: Definitive Edition directly on the Xbox Store to download and let us know how it goes.

It appears on my xbox, Its on windows 10 i have the problem

Hey there,

That screenshot indicates that you already own the game. Codes were only sent out during the pre-order period for Halo Wars 2: Ultimate Edition. Now, all digital purchases for Halo Wars 2: Ultimate Edition include the digital version of Halo Wars: Definitive
Edition. If the game is showing up in your library already, there is no need for a code.

Are you able to try downloading the game through the Halo app on the Windows Store? Within the Halo app, select the controller icon and see if it allows you to download the game through that menu.

Keep us posted!