Bought battlefield 2042 but it wont let me play or download on Xbox One

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Before we try any solutions, could you tell if the game appears as purchased in your order history via the link below?

https://account.microsoft.com/billing/orders/

If it does, please try the solutions below.

Solution 1:

Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

After removing the account follow the procedure below.

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Now add your account again.

Solution 2:

Press the Xbox button.

Open Settings.

Go to Network and select Network settings.

Select Advanced settings.

Select Alternate MAC Address.

Select Clear.

Select Restart.

*Thank you in advance for contacting the community, I hope this can help you.

You're welcome and to access the trial simply follow the steps below:

On your console, open the Store app and search for Battlefield 2042

Select Battlefield 2042 Xbox One - Choose edition

Select Battlefield 2042 Xbox One - this should be the first option with no price available

Select Free Trial with EA Play and then select Install all

Battlefield 2042 and I bought it at release

Hi there Chris, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

In Battlefield 2042, Xbox One players can only play with and against other Xbox One and PS4 players. They cannot play with or against Xbox Series, PS5, or PC players, as you can confirm through the information on the official developer's website in the following link:

https://help.ea.com/help/battlefield/battlefield-2042/battlefield-2042-cross-play/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.



I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hello David, I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear you're having trouble downloading the Xbox One edition of Battlefield 2042 on your console.

However, I would like to ask if you tried to remotely download the game from the Xbox website:

https://www.xbox.com/games/store/battlefield-2042-para-xbox-one/9PD5BFNZ4V7K/0010

You can also try to remotely download the game by downloading the Game Pass app on your phone and install the game from there.

I'll look forward to hearing your feedback.

Regards,

Arturo.