Bought an Xbox Series X on Launch Day and still have not received it

Discus and support Bought an Xbox Series X on Launch Day and still have not received it in XBoX Sales and Promo to solve the problem; I purchased an Xbox on launch day 10 Nov. The purchase notification stated that I would receive it by 23 December even though the website stated that... Discussion in 'XBoX Sales and Promo' started by Alaska_X, Dec 31, 2020.

  1. Alaska_X
    Alaska_X Guest

    Bought an Xbox Series X on Launch Day and still have not received it


    I purchased an Xbox on launch day 10 Nov. The purchase notification stated that I would receive it by 23 December even though the website stated that it would be shipped in 2-3 days. Not a big deal though considering it is a Christmas gift. The shipping
    method for this order is expedited. I received a notification on 11 December that the order was being processed for shipment and was delivered/picked up by FedEx on 14 December. The shipping method was however not expedited and the Xbox was sent ground/home
    delivery. Here I am on 30 December and the package appears to have been "lost" by FedEx in California and the microsoft team is "investigating" the shipment and will get back to me in 48-72 hours via email. Not through a follow up call...

    The reason I am livid is the misinformation provided by Microsoft regarding the shipping speed and actual method used, and the third party call centers that I am subjected to. These folks have canned responses and are unable to help me or provide me with
    succinct details regarding my specific situation.

    I just wanted to bring some additional attention to this and will update with how the issues was resolved... as it has currently been 48-hours and all that I can see is that my FedEx shipment was updated with a delivery date of tomorrow without any additional
    update to tracking information ... just someone at a desk entering in a new date...

    :)
     
    Alaska_X, Dec 31, 2020
    #1
  2. Fl0ydPinkert0n Win User

    Compatibility

    Yeah, I get what you're saying, especially if you recently bought an Xbox One X.

    I bought an Xbox One at launch, and still haven't upgrade to the S or X. Personally, I have no plans to buy the Series X since it sounds like my console will still be able to play new games for awhile (obviously at lower resolutions and frame rates). At
    the moment, I'll probably hold off until the Series X starts getting games that won't be playable on the console I already own. Either that or my console stops working.
  3. ROBIN H 25 Win User

    Cyberpunk 2077 Delayed Again

    If you buy the digital version of Cyberpunk 2077 I do believe you get it on both One and Series X, if that's what your wondering :)
    There's some big rumors going around that I'm hearing, that Cyberpunk 2077 will launch same day as the Xbox Series X, if true, then for me, if i was to buy Cyberpunk 2077 on Xbox, it would be pointless to buy it for Xbox One, as I'm getting the Xbox Series
    X on launch day and i will be trading in my Xbox One X for some Series X games on the same day.

    Again, if the rumors are true, then we already have the release date for Series X, even though Microsoft has yet to reveal the release date on the Series X other than ( "Holiday 2020" ).

    I'll be getting Cyberpunk 2077 for my 4K Gaming PC, that already out performs the Xbox Series X, I'm wanting Cyberpunk 2077 to look it's best when i get it and my PC will offer that.

    Not that it wont look good on Series X, Which I'm sure it will still look amazing, but I'm choosing to play it on the platform that offers the best performance, which is my PC.
  4. ngocphi Win User

    How did everyone get their devices?

    I simply walked into my local ebgames and preordered mine on day 2 of preorders and received mine at launch.

    Btw my local ebgames is still going thru ps5 waiting list from november

    Series x

    Fyi it's a lot easier if you try for all access
  5. hiddenname#3399 Win User

    Xp

    It depends on what launch day you are referring to.

    Personally I am ready to play all the games that are going to be available on the Xbox Series X.

    I am also ready to see what will become of the Xbox one and successors (One, S, and X), I wonder when they will start to discontinue them just because they will have made a successful launch of the Series X.
  6. Smwutches Win User

    Durability of consoles

    You're also more likely to hear about a failure than not in regards to anything, because people don't speak out when things actually run well. Personally I've had 1 Xbox 360 fail out of 2 360s (it was 2-3 years old), an Xbox One received on launch day, at Xbox One S, an Xbox One X, and now an Xbox Series X I've had since launch.
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Bought an Xbox Series X on Launch Day and still have not received it

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