Bought a new Xbox One S but didn't receive promotional 50,000 rewards points

You would need to post in the Xbox Rewards Questions forum, however, per the terms of the offer, the console had to be purchased from microsoftstore.com. Retail store purchases are not eligible. Rewards support can only be found in the Rewards Questions
forum and Twitter. No one else handles the program so they do not have correct information regarding the offers.

Thanks for that, TheLostBoy1! Just to clarify, are you talking about the 50,000 Rewards points promotion, or the £50 promotion? They are separate promotions, as 50,000 points doesn't equal £50 when it transfers fully. To help sort them, you should have received
an email about the promotion in your email, while the £50 promotion would have shown up on your Xbox 360.

Thanks for the clarification, TheLostBoy1! The email that was sent was specifically for the 50,000 Rewards points. The £50 promotion was sent to users on their Xbox 360 dashboard, and is not related. You will want to post up in our
Rewards Support forums about the 50,000 Rewards points. The Rewards points should be deposited in your account on 11/15/2014 for this promotion, so please hold off on posting until after that date.

I have also upgraded to the S model through the rewards site and have not received 50,000 credits.

Seeing as how the promotion ends in 2 days I'm getting worried.

There were two offers running at that time for upgrading. The 50,000 credit offer was only sent to certain members and was not available to everyone. If you did not receive the specific email, you would receive the default offer of 30,000 credits. If I remember
right, the 50,000 were for upgrading from a 360 to a One S.

I received the offer for upgrading from an xbox one to a xbox one s. I even spoke to someone before I purchased the xbox one s to confirm how the promotion worked. I upgraded my xbox one to an xbox one s and should have received 50,000.