Bought a new Xbox One S but didn't receive promotional 50,000 rewards points

Discus and support Bought a new Xbox One S but didn't receive promotional 50,000 rewards points in XBoX Rewards & Social to solve the problem; Hi There, I bought a 500gb Space Grey Battlefield 1 Xbox One S on 11/28/16 from the Microsoft Store on 5th Avenue in New York City and I have not yet... Discussion in 'XBoX Rewards & Social' started by NYMetsFan4282, Jan 2, 2017.

  1. Bought a new Xbox One S but didn't receive promotional 50,000 rewards points


    Hi There,

    I bought a 500gb Space Grey Battlefield 1 Xbox One S on 11/28/16 from the Microsoft Store on 5th Avenue in New York City and I have not yet received my 50,000 rewards points on my Xbox Live Rewards
    (was one of "My Missions" promotions that ran through 12/31/16). I was told by the person who rang me out when I bought the Xbox One S that the promotion was good on the in-store Xbox One S purchase and that when I logged into my Xbox account
    with the new Xbox it would trigger the promotion. Can you please help me in getting these 50,000 rewards points posted to my account? I have the receipt and any other documentation needed for proof of purchase.

    Thank you in advance,

    :)
     
    NYMetsFan4282, Jan 2, 2017
    #1
  2. BlockishNose
    BlockishNose Guest
    I did not receive my 50,000 reward points for buying a Xbox One S

    I received my Xbox one S that I ordered through the Microsoft store but I didn't receive the 50,000 reward points.

    Please help!
     
    BlockishNose, Jan 2, 2017
    #2
  3. XBOXJD04
    XBOXJD04 Guest
    Missing points

    When I upgraded from my xbox one to xbox one s I was supposed to receive 50,000 points. I only received 30,000 rewards points.

    The promotion was in November 2016 for upgrading to xbox one s.
     
    XBOXJD04, Jan 2, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Bought a new Xbox One S but didn't receive promotional 50,000 rewards points

    You would need to post in the Xbox Rewards Questions forum, however, per the terms of the offer, the console had to be purchased from microsoftstore.com. Retail store purchases are not eligible. Rewards support can only be found in the Rewards Questions
    forum and Twitter. No one else handles the program so they do not have correct information regarding the offers.
     
    Smwutches, Jan 2, 2017
    #4
  5. Smwutches Win User

    Bought a new Xbox One S but didn't receive promotional 50,000 rewards points

    You would need to post in the Xbox Rewards Questions forum, however, per the terms of the offer, the console had to be purchased from microsoftstore.com. Retail store purchases are not eligible. Rewards support can only be found in the Rewards Questions
    forum and Twitter. No one else handles the program so they do not have correct information regarding the offers.
  6. Misses Quinzel Win User

    XBOX ONE OFFER

    Thanks for that, TheLostBoy1! Just to clarify, are you talking about the 50,000 Rewards points promotion, or the £50 promotion? They are separate promotions, as 50,000 points doesn't equal £50 when it transfers fully. To help sort them, you should have received
    an email about the promotion in your email, while the £50 promotion would have shown up on your Xbox 360.
  7. Misses Quinzel Win User

    XBOX ONE OFFER

    Thanks for the clarification, TheLostBoy1! The email that was sent was specifically for the 50,000 Rewards points. The £50 promotion was sent to users on their Xbox 360 dashboard, and is not related. You will want to post up in our
    Rewards Support forums about the 50,000 Rewards points. The Rewards points should be deposited in your account on 11/15/2014 for this promotion, so please hold off on posting until after that date.
  8. xIExogenesisIx Win User

    Pending rewards credits or not received - One single big thread!

    I have also upgraded to the S model through the rewards site and have not received 50,000 credits.

    Seeing as how the promotion ends in 2 days I'm getting worried.
  9. XBOXJD04 Win User

    Missing 20,000 points

    There were two offers running at that time for upgrading. The 50,000 credit offer was only sent to certain members and was not available to everyone. If you did not receive the specific email, you would receive the default offer of 30,000 credits. If I remember
    right, the 50,000 were for upgrading from a 360 to a One S.
    I received the offer for upgrading from an xbox one to a xbox one s. I even spoke to someone before I purchased the xbox one s to confirm how the promotion worked. I upgraded my xbox one to an xbox one s and should have received 50,000.
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Bought a new Xbox One S but didn't receive promotional 50,000 rewards points

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