Bought a New World (Huge TNT) on Minecraft using coins - now cannot open as it says it's...

Hi Tom,

Thanks for your reply. In answer to your question, we purchased "Giggle Block studio's" "Huge TNT" and have downloaded it. It starts then crashes, kicking you out of Minecraft.

Having done my own research and subsequently finding Giggle Block studio's Discord Server.... I am not the only one who is having this issue, and this "minecraft partner" and so-called games studio is taking people's money, allowing them to download it and it doesn't work.

https://discord.com/channels/757289239917494373/859240911288533053

Here is the link for all the people who might have similar issues.

As far as I am concerned this Giggle Block Studios needs to just return every's coins and money back, OR fix the glitch quickly.... but having read those threads on Discord, it seems like they might cease to exist soon based on their lack of responses.

Hi,

Sorry, I thought you meant a download issue which is a common issue.

Yes if the map is unplayable due to a bug then they will need to fix it. They won't have access to "issue a refund", however, they are most certainly the ones to speak to to get the bug fixed.

I'd also contact Minecraft support to request a refund of the Minecoins at the same time. That's what I would do.

Here is the link - https://aka.ms/Minecraft-Support

They have a section under "What is the Category of Your Questions?" for Marketplace issues.

One other thing Tom, I meant on the "My content" tab on the Switch and can confirm that the world isn't even on there.

This is not a download issue, but very much the creator who needs to refund people.

Hello Dan, sorry to hear you're having trouble with the purchase and that you seem to be getting the runaround on an answer.

Unfortunately, as this seems to be an in-game purchase it would be the responsibility of the game developer to handle but I checked the gamer's link that created the world and the bottom of their page does say that Microsoft & Mojang are not affiliated with the site. https://auth.bedrockexplorer.com/@giggle-block-...

However, I do know someone who may have some more information that may be able to help with this. I am going to point him in the direction of this thread in the hopes that he may be able to provide some more help.

Please keep an eye on this chat for a reply.

Just to clarify is it either

1: You have purchased but are unable to download the content?

or

2: After purchase, the button didn't turn into a "Download Content" button and is asking you to purchase again?

To confirm that it registered a purchase of the content you can check if it is in "My Content"

From the Marketplace, got to the left sidebar icons (not 100% what it looks like on switch) and at the bottom, there is an icon that looks like a bookcase. This is the "My Content" tab. Search for it in there, if it is there, then when clicking see if it allows you to download the content.

I'll give my best answer for both 1 and 2 above.

1: There have been some issues with being able to download content, There has been a bug raised in the following link with a note from Mojang on how to try to fix it, also with specific instructions for the Switch. - https://bugs.mojang.com/browse/MCPE-54531

2: This would seem odd if after clicking purchase it didn't offer a download, or if you cannot find it in the "My Content" library.

After looking through a few pages on Minecraft's support links, I would say it would be Minecraft Support who you need to contact again.

In the refund policy, it states for purchases of Minecoins you need to go to the "application store where the purchase was made", however, your issue wasn't with the purchase of Minecoins, it was with redeeming the content with Minecoins. They are separate, you purchase Minecoins, then you redeem content with the Minecoins.

On the Minecraft Marketplace Issues and Missing Content FAQ page, along with some advice on popular issues, it does say at the bottom of the page, "If you find something broken or otherwise bothersome in an item you purchased from the Marketplace" then contact Minecraft Support. So if contacting them again, to help prevent them from turning you away, just clarify it is an issue with redeeming content, not the purchase of Minecoins itself.

Mojang Studios Refund Policy - https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-Studios-Refund-Policy

Minecraft Marketplace Issues and Missing Content FAQ - https://help.minecraft.net/hc/en-us/articles/9058526334093-Minecraft-Marketplace-Issues-and-Missing-Content-FAQ

Just to note, the Marketplace Partner that created the content would have no access to support on any download issues, we publish content onto the Marketplace, but do not have control of the store itself. If it was an issue within the downloaded map, such as a bug, then the creator would need to fix it.