Bought a gamertag and the purchase went through but the name did not.

nevermind I waited about an hour and i recieved the free name change

When you try to change the Gamertag again what happened, Travis?

That's great to know, Travis.

Hi Travis, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If there are no changes that were made but you were charged please try changing it again, this time you shouldn't be charged since you have already paid.

Kindly try and change it here: https://social.xbox.com/changegamertag

Hello TahtStalker, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, with the intention of being able to help you, I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, who answers your question:

If the purchase was made, I recommend that you wait at least 48 hours to see if the gamertag is completely updated during that time, since on some occasions (it is not common) but it may take a little longer and it is always recommended to wait that period of time.

Information Source (Credits): https://answers.microsoft.com/thread/64cd7d22-dcc9-478a-a17f-23c41e8d5ae7

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.