Bought a game that uses a subsciption (but bought without subscription) now says i m unable...

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please log in to your account first on this link, https://account.microsoft.com/billing/orders.

Look for the transaction you made for the game there and check if it's completed.

If it's completed, please try the steps below to sort out the issue on your console.

Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.



Solution 2: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Your reply has nothing to do with the problem I am having right now. I live in the US, I bought the xbox live core card for the US as well. However my console was set to New Zealand while I input the code. If what you say is true, it shouldnt let me do that, but it accept the code. Now my xbox live core service is bound at New Zealand, I am unable to cancel it, unable to upgrade it, unable to switch the service to US or purchase new subscription for US.

I´m trying to buy the 2010 WRC game, it costs 199 sek, i have bought 11 games before without any issues, i´m paying with my visa card. I have money on the card but every time i try to buy anything now this statuscode comes up, does anyone now what the problem
is?

Thanks for answers! //Niklas

Hi Vampyrs67, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, make sure to make your XBOX the home console of your account.

Press the Xbox button on your controller to open the guide.

Select Profile & system > Settings > General > Personalization, and then select My home Xbox.

To make this your home Xbox, select Make this my home Xbox.

Then, please, power cycle your console.

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Then, next, go to my games & apps, highlight a game (but don’t select it).

Press the Menu button on your controller, and then select Manage game and add-ons.

Select the game tile, and then select each checkbox for which items you want to install.

Select Install, to confirm the installation.

Let me know if it works!

Source:

https://support.xbox.com/help/hardware-network/console/my-home-xbox

https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-consolePlease, follow these steps:

https://support.xbox.com/help/games-apps/my-games-apps/view-downloadable-content

I bought the original Xbox on pre order. That's how loyal I have been. Now M$ tell me, I can not be trusted 24 hours on my own, without turning all pirate behind their backs. Thanks for repaying the trust M$ .........way to go.