Bought a game in 2017 and now it is saying buy it again

Discus and support Bought a game in 2017 and now it is saying buy it again in XBoX Games and Apps to solve the problem; I bought wwe 2k18 digital deluxe edition in 2017 (pre-order) and now when i searched my download history it isn't there and it says i need to purchase... Discussion in 'XBoX Games and Apps' started by saintspriest98, Aug 27, 2020.

  1. Bought a game in 2017 and now it is saying buy it again


    I bought wwe 2k18 digital deluxe edition in 2017 (pre-order) and now when i searched my download history it isn't there and it says i need to purchase it again

    :)
     
    saintspriest98, Aug 27, 2020
    #1
  2. dempup Win User

    Bought a game in 2017 and now it is saying buy it again

  3. dempup Win User

    Bought a game in 2017 and now it is saying buy it again

    Then i would find my Proof of purchase (Most likely an email, if you bought it on the store) and get in touch with support at : support.xbox.com.

    Hope you get it sorted out!
  4. dempup Win User

    Bought a game in 2017 and now it is saying buy it again

    Hi there!

    Are you currently using the same account as when you did the purchase ?
  5. saintspriest98 Win User

    Bought a game in 2017 and now it is saying buy it again

    yes i only buy games with the same account
  6. Rodrigo Oliver Win User

    I bought a game, but now it says to buy it?

    Hi Vampyrs67, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, make sure to make your XBOX the home console of your account.

    Press the Xbox button on your controller to open the guide.

    Select Profile & system > Settings > General > Personalization, and then select My home Xbox.

    To make this your home Xbox, select Make this my home Xbox.

    Then, please, power cycle your console.

    Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

    Unplug the console's power cable. Wait 60 seconds.

    Important Be sure to wait at least 60 seconds. This step resets the power supply.

    Plug the console power cable back in.

    Press the Xbox button on your console to turn it on.

    Then, next, go to my games & apps, highlight a game (but don’t select it).

    Press the Menu button on your controller, and then select Manage game and add-ons.

    Select the game tile, and then select each checkbox for which items you want to install.

    Select Install, to confirm the installation.

    Let me know if it works!

    Source:

    https://support.xbox.com/help/hardware-network/console/my-home-xbox

    https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-consolePlease, follow these steps:

    https://support.xbox.com/help/games-apps/my-games-apps/view-downloadable-content
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Bought a game in 2017 and now it is saying buy it again

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