Bought a game from Microsoft store its listed in my purchases but its not in my library

DF21562 · Dec 13, 2022

Bought a game for xbox1 off Microsoft sore. Game is listed in my purchases but doesn't appear in my library

:)

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

May I know what game is it? Also, please try the steps below;

Go to My Games and apps

Select Full Library

Select All Owned Games

On the next page, click on "All Games"

Then on the drop-down options, select the Ready to Install Tab

Kindly check if you can find the game here for installation

SlowCarnival10

Im having the problem that I bought the ultimate edition and it says its installed when I search for it on the microsoft store and that its purchased, but when I try and start it the game says I need to purchase it and it doesnt show up in my full library
along with several other games I own. I was also able to play it for the first few days as well.

AndrewAbbott4

its not in my library on microsoft store

Tobias Philip Bøche

Its this version that I can see in the store. Unsure if its the one I bought (bought it in June 2022). However neither one is in my library.

Maximiliyan

This game was received in xbox gold, but now gone from my library of games and its not in the xbox store.

Bought a game from Microsoft store its listed in my purchases but its not in my library