Bought a game, but it says i didn’t.

Hello @TitanAttacker11, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please try to check your games in the order games history in this following website : Microsoft account | Home

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Thank you for replying to my message, the game has reappeared on my purchased games and I’m now installing it.

I do hope that you have a pleasant rest of your day and stay safe.

here is the picture that I payed

You'll want to contact support and speak to billing. http://support.xbox.com/contact-us

Hi laughingLakes,

Thanks for your post. Have you checked your
order history for the purchase? Also, if you have any other accounts on your console, you may want to check them for the game. There is a chance that a profile other than yours could have been signed in to at the time of purchase.

Please keep us updated.