Bought a code For Ark: Survival Evolved Explorer's Edition and didn't receive the add-ons

Hello Stephen! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

To make sure that the game you've registered was the correct edition, go to https://account.microsoft.com/billing/orders and check that the redeemed game is the correct one.

If you are on PC and you are certain that it is, you can press on the game's name there, and that should take you to the Microsoft Store page for the game. Go down on the page to the "In this bundle" section, and you can select each content to be installed.

If you are on Xbox One/Series X|S, you can follow these steps:

1. Go to My games & apps.

2. Highlight ARK: Survival Evolved.

3. Press the Menu button (three lines button) and select Manage game and add-ons.

4. Select the game tile, and then choose Select all to make sure all available content gets installed.

5. Select Save changes and wait for the content to install.

Hello LKELLY96,

Thank you for contacting the Xbox support forums. Ark Genesis Part 2 is part of the Genesis season pass that you can purchase separately with Ark: Survival Evolved. At this time, the Ark: Survival Evolved Explorer's Edition which includes; the Survival Evolved Season Pass, Extinction, Aberration, Scorched Earth, and Survival Evolved Aberrant Skins is the current edition that is available on Game Pass.

Ark: Genesis Part 2 is part of the second expansion pack which is not currently available with Game Pass. However, Game Pass members may currently receive a discount on the ARK: Genesis Season Pass which would include Ark: Genesis Part 2.

I hope this helps and I apologize for any confusion!

-Tali

Even though the version was removed from the store, those who bought it before can install it without any problems.

Log in with your account at this link and see if it will give you the option to install, please.

https://www.microsoft.com/en-us/p/ark-survival-...

Ark Survival Evolved is a full game, and Ark Extinction is an add-on. Your title and description are contrary to each other and so I'm confused.

If you purchased Ark Survival Evolved then you should be just able to play it. However, if you purchased Ark Extinction then you must also purchase Ark
Survival Evolved.

yeah but the thing is is that she didn't have as access and the main game we are trying to gameshare is ark survival evolved