Bought a brand new xbox and plugged it in and it started to do the initial update. After...

I'm having the same issue with the Xbox branded headset when plugged into the Chatpad. Happened after one of the updates. I can hear fine but no one can hear me.

It's definitely some sort of issue with the update. I bought brand new controllers, Chatpad and mic to verify same issue with the new ones

try to reformat your xbox. that should get rid of your profile and it will run the initial set up of you xbox as if you just bought it. it will restore all settings back to default and it will be like you bought a brand new xbox.

to do this go to the main menu of your xbox - settings - system - initial setup

just a warning the initial setup will delete all saved games and profiles so if you had a game that you were playing and u got half way through it you would have to start over after the setup.

It started when I first plugged it in (it being the new xbox), none of my other xbox's has done this ever. I got the new xbox just after Christmas (just gone by) when my original got an e71 (I think) and I just went to the store and bought a brand new 4GB
console.

I bought a brand new xbox one-s controller so that it would have the 3.5mm input for a mic so that I could talk to my friends. I then bought the xbox one CloudX Stinger Core headset. When I plug the headset into the controller, I get no audio and the mic
isn't recognized. When I go to the xbox controller options, the "Volume" option is greyed out. When I try to start a party, it says "We can't find a microphone for these people".

I have tried updating the controller with the mic plugged in, but as it is a brand new controller, there wasn't an update available. I have also tried restarting the xbox/controller and unplugging the mic, but it still isn't being recognized as plugged
in. I have plugged the mic into my computer and it gets both audio and hears my voice, so I do not believe it is the headset.

I am very frustrated that a brand new controller and brand new headset that I only got because it is Xbox licensed is not working. Any help would be appreciated.

Sounds to me it could possibly be your 3.5mm jack inside your controller. I just had to replace mine. Hope this helps.

Hello, Corey. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

It is important to mention that your Xbox requires a permanent internet connection during the update process. So, it's normal if the Xbox won't continue the update when it detects no internet connection.

However, in your particular case, what I could recommend is performing an offline update on your console.
This potential fix requires a USB drive and a PC to transfer the files to it:

https://support.xbox.com/help/hardware-network/console/offline-system-update

Please let me know if you were able to update your console in that way or if you encountered any other difficulty.

Regards,

Arturo.