Bought a Back Compat Game. Transaction Failed. Still been charged?

MarcLacking · Mar 12, 2022

Hello bought COD BO2 Last night on my series x and at the end of the transaction it failed and showed an error. I have still been charges however I've looked at my recent orders and game library and the game is nowhere to be seen. Been trying to get support all day but call back fails and getting no response.

:)

Francia J.

Hi MarcLacking, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly sign in to https://account.microsoft.com/billing/orders and then locate the order for the game. All successful transactions are added to our order history in real-time and should be stated as "completed".

If there is no transaction and you have been charged, you may need to reach out to your bank so they can validate it for you.

MarksmanLY

Alright i checked to see if they charged me and they charged the full amount on the day i bought it and they did try another transaction 10 days ago but that one also failed will i get a refund to be able to buy it again or what do i need to look for.

Thanks again for the help.

kyle_m4496

Hi Stephen. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. If the transaction failed, the charges will be reversed back to your bank within 7 days. Please allow some time for the charges to be refunded.

Thanks,
Kyle

Smwutches

Check your transactions at http://account.microsoft.com and make sure it shows the transaction as being complete. Keep in mind that if you preorder with a credit card/Paypal, you're not charged until within 10 days of the games' release. If they were unable to charge you at that time, then the order would have been cancelled and you would need to purchase the game still.

Paul1708

Hey there

The 1st one is a failed transaction and no money was taken dated 14th June in your sceenshot

The 2nd one you tried again and it worked and charged 59.99 17th june screenshot

from that you have only been charged one time for the game.

If your seeing a other charge on your account it maybe for something else.

If your unsure you want too request a call back or use the live chat so they can take some details and take a look at the account. But from the screenshots you posted you have only been charged once.https://support.xbox.com/contact-us

Bought a Back Compat Game. Transaction Failed. Still been charged?