Bought 9 games today on sale all but one game nights is showing in library to Install.

Hi. I have a series s, if I couldn't play it why did it.let me buy it in first place?

I own alot of Xbox arcade that I can still that I have bought off store that work.

Anyway would I have to request a refund on that game then?

Nights is backwards compatible, search the other games here to make sure they are as well

https://www.xbox.com/en-US/games/backward-compatibility

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll assume you have an Xbox One or Series X|S console. If that's the case then that game isn't backwards compatible and can't be played on that console.

That's what I thought . All other back catalogue games work and I bought it in Xbox sale today with other games in the back catalogue sale. All other 8 show in library install and play. But nights saying I don't own it.

But I have an email to prove I bought it off store with online receipt

Yes. To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.xbox.com/en-GB/forms/request-a-...

After submitting, wait for an email on the status of your refund. You should get one within 72 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.