Bought 2 preorder games and got 0 rewards !

SkullReaperzz · Apr 10, 2017

I pre-ordered Horizon 3 back in September of 16 and most recently pre-ordered Mass Effect Andromeda . I was told I would get 6000 for H3 and 6000 for Mass Effect and haven't received any from either. If this is how reliable this rewards program is why even
bother ?

:)

alorcom · Apr 10, 2017

Live rewards not received

i never received 15,000 reward points after preordering 3 most popular games even it only gave me 20 gems. Fix please

I bought on preorder

Shadow of war

Evil within 2

Assassincs creed origins

All games where bought on preorder before their release date and when the announcement was made.

Bl4ckSh33p · Apr 10, 2017

Why are preorders prior to preorder events not recognized?

Hi! It happend a few times that I did not get my 15.000 Reward points or other rewards cause I preordered a game too early. It makes no sense to contact support and cancel a preorder just to preorder again so it counts for a reward, right? Why is this still
happening? My Halo Wars 2 preorder from December did not count in February where I preordered 2 other games. Now I missed 15.000 points again but I bought it in the Xbox store. Can someone explain why preorders prior to such preorder events don't count? It
makes no sense to cancel it and preorder again??

XBLRewards8 · Apr 11, 2017

Hello SkullReaperzz,

There are no offers that operate in the way you describe. In September 2016, there was an offer that awarded MyVIP for pre-orders (usually, pre-orders are not eligible for MyVIP), so that purchase would have gone towards MyVIP. The only offer that would
have awarded 6000 Credits for a pre-order in March was the Simpy Rewarding offer. However, that offer required a total spending of 60 USD. Since your purchase was beneath this amount, you did not complete the offer. You did receive one Games on Demand punch
for that purchase, but that offer required the purchase of three eligible titles to complete the punchcard. Since you only had one punch, you did not complete the offer.

XBLRewards8

Hello SkullReaperzz,

There are no offers that operate in the way you describe. In September 2016, there was an offer that awarded MyVIP for pre-orders (usually, pre-orders are not eligible for MyVIP), so that purchase would have gone towards MyVIP. The only offer that would
have awarded 6000 Credits for a pre-order in March was the Simpy Rewarding offer. However, that offer required a total spending of 60 USD. Since your purchase was beneath this amount, you did not complete the offer. You did receive one Games on Demand punch
for that purchase, but that offer required the purchase of three eligible titles to complete the punchcard. Since you only had one punch, you did not complete the offer.

CLARENCE FLINN

How about the points. If you buy an xbox right now you get a ton of rewards points. What about the players that bought it at launch? I bought the x scorpio edition and didn't get anything for being a loyal customer. But if I'd have waited, I'd have got
a bunch of rewards points and a free game. The players that preordered and got one on day one are the reason the x was a success. We deserve the same rewards as the newcomers.

Smwutches

There are no offers to receive credits just for preordering that game. If you preordered it on or after October 1, it would count as a punch towards your games on demand punchcard. You would need 2 other eligible preorders to complete the offer and receive
the 15,000 credits.

For assistance with the rewards program, it's best to post in the Xbox Rewards Questions support forum.

FleeingDiamond5

i got the game before it came out it was a preorder and it welnt show the game and the cod on powerups rewards what will i do

ShadowSorcererX

i preordered FFXV, dead rising 4, and titanfall 2 got the punches for FFXV and titanfall but it doesnt even show that i preordered dead rising 4 yet i have the preordered stamp on titanfall,FFXV,and skyrim yet i didnt even preorder skyrim i bought it about
2 weeks after release. Another thing is before i bought DR4 it said i needed to spend $71 to reach VIP 4 and i bought deluxe edition of DR4 for $80 now it shows i still need to spend $63 though

Bought 2 preorder games and got 0 rewards !