Bo2 keeps freezing on Xbox series s

Lucas Dietz · Feb 28, 2025

Why everytime I play bo2 zombies or multiplayer it freezes but yet I paid for both base game and season pass which was over 100$ I tried everything on the internet like it works for 20 minutes at most then freezes I would like a solution on how to fix this issue or I would like a refund cuz it's obviously unplayable

:)

Alvaro A-

Hi Lucas,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues when playing Black Ops 2. I understand that your game freezes at certain point.

To make sure that this is not related to your console's cache, I would recommend that you perform a power cycle, kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

In addition, please ensure your Xbox console is in a cool, well-ventilated place. - Make sure the console is free of clutter and that no vents are obstructed. To make sure that it's not because of thermal issues, If you have an electric fan, you may try to face one going to your console while playing and see if it will eliminate the issue.

Regards,

Alvaro

Rodrigo Oliver

Hi XXToxicVenomXx, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, try changing the Port Selection on the connection settings, from automatic to manual.

Go to Profile and System > Settings > General > Network Settings > Advanced Settings> Alternate Port Selection > Manual > Choose any from the Menu starting with a 4 or 5 (Example: 49215 or 57165).

Let me know if it works!

Cristian Berte

Platinum on PlayStation 4 and here on Xbox S series, here on Xbox series S it's almost unplayable, but I'll keep playing.

ThornlessPig

My xbox freez every time i put inn bo2.

So what i did to fix it was: Del my profile del bo2 of innstalled clear systemCahe remove all usb connected.

Restart xbox donload profile and put in bo2 and play

Sorry for my bad typing ;-)

Sodangidni

Are you able to access Xbox Settings, or only the Tips app is the one that can be accessed when you go to your games and apps?

If you're able to access Xbox Settings, it would be better to perform a factory reset.

Once in settings, you can do this by going to system > console info > reset.

You can also review the OS version you have when entering the console info section.

If the OS and Shell version are higher than the ones published in the article I shared below, this means your console is in the Insider program.

https://support.xbox.com/help/hardware-network/settings-updates/whats-new-xbox-one-system-updates

Bo2 keeps freezing on Xbox series s