Bluray let receiver decode audio, video doesnt play correctly

I had the exact same problem with my 4k Mockingjay and other movies. I enrolled in the preview program a few months ago just to get Dolby Atmos compatibility with my movie collection. At first the movie played with the Dolby Atmos track without problems,
but after the last update it stopped working. I quit the program and reset my Xbox One to get the official firmware with final support for Dolby Atmos but it kept showing an error.

A few days ago I was able to download the Dolby application which as Cpt Chaos 2 says outputs everything as Dolby Atmos. The problem is if I "Let my receiver decode audio" like Xbox support suggests for Atmos to work, then the error keeps showing up even
though everything else seems to work fine on Dolby Atmos, but if I uncheck the option to let my receiver decode audio it plays all of my BluRay movies without a problem with the dolby atmos light on, on my HW-K950. When I play the movie it sounds like it is
the actual Atmos track, and in the audio settings "Bitstream out" with Dolby Atmos is on, but the "Let my receiver decode audio" option is off in the BluRay app so I am confused. Is it enough that the XBOX is bitstreaming all the audio out to the Home Theater
even if the BluRay app has the option to decode audio off? Is my sound system really decoding the Atmos tracks even though the option is off on the BluRay player app but supposedly everything is outputted via the audio settings of the Xbox?

This is really confusing. I talked to customer service and they had no idea. They dind't even understand what dolby atmos was and told me that the problem must be on my movie collection even though I told them it used to work perfectly on my PS4 before I
sold it to get 4K and Dolby Atmos support with my Xbox One S.

I would really appreciate if someone could clarify this, because everytime I activate the "let my receiver decode audio option" on the BluRay app, a lot of my movies without an Atmos track show an error and even some with an Atmos track like Mockingjay don't
play either. I want to know if the bitstream out option really works on bluray movies even if the option to decode audio by my receiver is off on the bluray settings.

Note: BTW, I tried something weird, if I start playing Mockingjay with the "Let my receiver decode audio" option on it shows an error, but if I turn it off and it opens without problems, and then turn the decode setting on again, the movie resumes fine with
the "Let my receiver decode audio" option on.

I had the exact same problem with my 4k Mockingjay and other movies. I enrolled in the preview program a few months ago just to get Dolby Atmos compatibility with my movie collection. At first the movie played with the Dolby Atmos track without problems,
but after the last update it stopped working. I quit the program and reset my Xbox One to get the official firmware with final support for Dolby Atmos but it kept showing an error.

A few days ago I was able to download the Dolby application which as Cpt Chaos 2 says outputs everything as Dolby Atmos. The problem is if I "Let my receiver decode audio" like Xbox support suggests for Atmos to work, then the error keeps showing up even
though everything else seems to work fine on Dolby Atmos, but if I uncheck the option to let my receiver decode audio it plays all of my BluRay movies without a problem with the dolby atmos light on, on my HW-K950. When I play the movie it sounds like it is
the actual Atmos track, and in the audio settings "Bitstream out" with Dolby Atmos is on, but the "Let my receiver decode audio" option is off in the BluRay app so I am confused. Is it enough that the XBOX is bitstreaming all the audio out to the Home Theater
even if the BluRay app has the option to decode audio off? Is my sound system really decoding the Atmos tracks even though the option is off on the BluRay player app but supposedly everything is outputted via the audio settings of the Xbox?

This is really confusing. I talked to customer service and they had no idea. They dind't even understand what dolby atmos was and told me that the problem must be on my movie collection even though I told them it used to work perfectly on my PS4 before I
sold it to get 4K and Dolby Atmos support with my Xbox One S.

I would really appreciate if someone could clarify this, because everytime I activate the "let my receiver decode audio option" on the BluRay app, a lot of my movies without an Atmos track show an error and even some with an Atmos track like Mockingjay don't
play either. I want to know if the bitstream out option really works on bluray movies even if the option to decode audio by my receiver is off on the bluray settings.

Note: BTW, I tried something weird, if I start playing Mockingjay with the "Let my receiver decode audio" option on it shows an error, but if I turn it off and it opens without problems, and then turn the decode setting on again, the movie resumes fine with
the "Let my receiver decode audio" option on.

Hi,

I have a similar issue in that my 950 won't output any sound if the "Let my Receiver decode audio" option is on plus the "Atmos (via HDMI ONLY). The only way I can get sound is to turn these two options off. I get good sound and it seems like it's still
Atmos but no blue light or Atmos message on the 950 display.

Thanks for extra info!

Can you share all your audio settings you have set up on your Xbox One? What is the bitstream format you have set up? Let us know so we can best help you out

I have My audio settings as

HDMI audio: 7.1 uncompressed

Optical audio: off

Bitstream format is grayed out

On my receiver I show PCM unless watching a bluray

My bluray settings are

Dolby digital dynamic range control auto and

Let my receiver decode audio

Thanks for extra info!

Can you share all your audio settings you have set up on your Xbox One? What is the bitstream format you have set up? Let us know so we can best help you out

I have My audio settings as

HDMI audio: 7.1 uncompressed

Optical audio: off

Bitstream format is grayed out

On my receiver I show PCM unless watching a bluray

My bluray settings are

Dolby digital dynamic range control auto and

Let my receiver decode audio

And please let me add that if the PS4's audio quality is indeed better (I'm not denying it), this is not related to the output format but to the Xbox One's decoder being inferior then. So that would have to be improved at this point. A lossless audio track
(such das Dolby True HD) is identical to its uncompressed source as long as the decoder decodes and processes it correctly. Letting the console decode the audio track is not a problem at all,
unless the decoder does a very bad job.