Bluey video game problem

None of the fixes worked. We have requested a refund.

Hello Scott,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello Cody Tucker,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello Cody Tucker,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are having trouble with the Bluey video game on your Xbox One in which you cannot get past on player selection screen. Let us check and see on what we can do to help resolve your concern in a timely manner.

It is possible that it might be a bug that affects the player selection screen. Below are the troubleshooting that we can perform.

1. Try to update the game to the latest version, if available. This might fix the bug or improve the performance of the game.

2. Try to restart the game and select a different character for player one. This might prevent the game from asking for player two.

3. Try to disconnect the second controller before launching the game. This might stop the game from detecting it and forcing you to choose a character for player two.

4. Try to play the game on a different console, if possible. This might rule out any hardware issues with your Xbox One.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Scott,

Thank you for posting in Microsoft Community.

We understand you are still having issues with Bluey video game on your Xbox One in which you cannot get past on player selection screen. We appreciate you trying the troubleshooting steps on this thread: Bluey video game problem - Microsoft Community.
This sounds like a frustrating issue, and we want to help you resolve it as soon as possible.

Here are a few general troubleshooting steps you can try:

1. Make sure your Xbox One is updated to the latest version. You can check for updates by going to Settings > System > Updates & downloads.

2. Uninstall and reinstall the Bluey video game.

• You can do this by going to My games & apps > Games > Bluey > Manage game & add-ons > Uninstall all. Then, reinstall the game from the Microsoft Store or your disc.
  

3. Reset the console factory settings.

• Go to Profile & system > Settings > System > Console info and choose Reset console.
  
• Select Reset and keep my games & apps. This resets the Xbox operating system and deletes any corrupted data without deleting your games or apps.
  

If none of these step's work, please can contact the Game developer for further assistance. They may be able to provide additional troubleshooting steps or escalate the issue to their engineering team for further investigation.

I hope this helps. If you have any other questions or issues, please let me know. Have a great day and happy gaming!

Sincerely,



Microsoft Community Moderator