Blu Ray Shuts off sound for whole console

Sirwafflegeorge · Feb 2, 2020

So this has been happening for a few months but whenever I put in a Blu Ray or a DVD the sound shuts off for the entire console. Is it a problem with the TV I have? Does the problem have to do with the console? And I mean there is no sound, no menu sounds,
no narrator sounds, no sounds from other apps or games. The only temporary solution in restarting the console itself. Is there any permanent solutions?

:)

AisuruReaper

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-blu-ray-drive-audio-problem/d6c1b82a-208a-42f1-920b-2b1e5b27c170 here is someone who had simular issued to you this may help !

TECHNOx420

Go to you settings, select "disc & blu ray", go to "persistent storage" and select clear. then hold down the power button on the console till it shuts off (not the controller) it should take around 10 seconds. let it reboot and blu rays should play better
now

MaximumExtreme

Go in to settings and select blu-ray. There should be and options in there to adjust how the blu-ray discs are played. If nothing else work you can try holding the power button down on the front of the console until it shuts off then unplug it from the outlet
for 30sec then plug back in and power back on and hopefully everything will be working properly again.

Obsessive Power

Hi,

Sounds like the laser in your console's Blu-ray drive has a hardware issue.

To test if your Xbox One X has issues reading discs, try playing a DVD movie disc. If can't read DVD movie discs either then your console has a hardware fault.

Note: It must be a DVD movie disc, not a Blu-ray movie disc.

There are two lasers in the Blu-ray drive, one for reading Blu-ray discs and one for DVD discs. Xbox One games use Blu-ray and the 360 console used a DVD drive.

ANTIMunky123

System sound and game sound work normally, Blu-ray/DVDs don't work on either sound or just tv. I also tested it on my other 4k tv an no sound for Blu-ray/DVDs.

Blu Ray Shuts off sound for whole console