Blu-ray player won't work on brand new Xbox One S. Error code 0x91d70000, troubleshooting...

Discus and support Blu-ray player won't work on brand new Xbox One S. Error code 0x91d70000, troubleshooting... in XBoX Games and Apps to solve the problem; Help, please - has anyone managed to sort this in a different way? 8a55ebd4-54b6-49b4-99db-517510eb9933 Discussion in 'XBoX Games and Apps' started by sufarri, Dec 21, 2018.

  1. sufarri
    sufarri Guest

    Blu-ray player won't work on brand new Xbox One S. Error code 0x91d70000, troubleshooting...


    Help, please - has anyone managed to sort this in a different way?

    :)
     
    sufarri, Dec 21, 2018
    #1
  2. XBF Amber M Win User

    Blu-ray player won't work on brand new Xbox One S. Error code 0x91d70000, troubleshooting didn't work.

    Hi Sufarri,

    Thanks for reaching out to us in forums for this issue. Based on the error code your received (0x91d7000) it sounds like the formatting of the disc
    wasn't recognized. We recommend that you use the support article entitled How to troubleshoot problems playing a disc on your Xbox One to help get you back
    where you need to be. It has some great troubleshooting steps to follow that are super helpful.

    Give these a try and let us know the results.

    I hope that this helps you out!
  3. Wolf9733 Win User

    Xbox One plays games but not Dvds.

  4. TomInIowa Win User

    No Movies (blu ray or dvd)

    I just received my replacement xbox one console. Progress! The new one does PLAY commerical blu ray and dvd's!!! It does NOT play any of the blu ray movie disc (BDMV) that I created. Error 0x91d70000 (the error message on the old console was
    0x91d70001).

    Progress. It does play the commerical blu ray disc (Star Trek into Darkness is the only one I have).
  5. garryo68 Win User

    BluRay App Poor performance

    I'm having the same problem. I have a disc that works on other blu-ray players, but stutters on my xbox one. The disc is brand new too. I uninstalled the blu-Ray app and reinstalled, but still get the same problem.
  6. CarTzy Win User

    BluRay app doesn't work... now what?

    Hello Sheldon Stone,

    Welcome to Xbox community forum.

    The error 0x91d70000 usually means that there is a problem with the Blu-ray disc or the Blu-ray player. There are some possible solutions that you can try to fix this error:



    • Make sure that the disc is clean and not scratched.
    • Make sure that the disc is compatible with your region and your Xbox console.
    • Try to eject and reinsert the disc several times.
    • Try to restart your console and check for any updates.
    • Try to use a different Blu-ray disc or a different Blu-ray player.

    Also perform the troubleshooting steps here: Troubleshoot problems playing a disc | Xbox Support

    We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.
Thema:

Blu-ray player won't work on brand new Xbox One S. Error code 0x91d70000, troubleshooting...

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