blocked / recover

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

That's the same exact information I gave you in my post. If you can't fill in their information or verify your information then they won't be able to return the account to you. They will ask you to fill in the same exact form again.

Yes. This is, BTW, a Microsoft Account issue, not an Xbox issue; the Microsoft Account support folk have their own support forum at

windows.microsoft.com/.../id-help-center

0) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step 1 altogether

1) Make a new Microsoft Account at
http://startup.live.com which after you complete it should lead you to the Account Summary

1A) If you don't get to the Account Summary page, go to
http://Account.Live.Com and sign in there.

1B) If you are prompted to cofirm the email address, please do so.

2) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from
the Microsoft Account address.

3) Then, enter
http://go.microsoft.com/fwlink/?LinkID=242792 in the address bar of your browser. Fill in the form there, with the subject EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. You should receive a response
within a day, the gods willing.

Hi,

Wasn't my intention to make you think I was offended or upset. I was just preparing you for them to ask you to fill out the same information. The form they ask you to fill out on the various websites all sort of links together.

Thank you, Vibroplex. I created a new email and followed your steps, hopefully this will work.

Also, if I rang up the Microsoft helpline would people there be able to access my account and change my details if I was able to confirm who I was? Its seems too easy to be true though if i were that simple to sort this out. I'm having such a bad time with
this.