Block a stolen Xbox one

Your first step would be to call the police and file a police report, they can then subpoena MS and potentially help find it. Following the proper legal procedure protects everyone involved

Hello Leslie mj Nyambe,

Thank you for your response.

If you have registered your Xbox One to your account, you can contact our real time support for better assistance. They are more equipped with the tools for your problem.

Here is the guide to CONTACT LIVE SUPPORT:

Kindly follow the steps below to contact our live support team:

Visit to the following link: Contact us | Xbox Support

Please scroll down and check the lower left of the page and make sure it matches your country/region.

Scroll up and check the Contact Times of the support for available hours.

Select the "Contact Us" button

Select the following drop-down menu options in the following order:
What are you having trouble with? -(xxxxxx)
What's the issue? -(xxxxxx)

The third box will ask you to describe your issue. and then select the "Next" button.

The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

Lastly, should you be unable to follow through the steps in contacting support. You may use the virtual agent on that page and type these exact words: Talk to an agent.



We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Leslie mj Nyambe,



Good day and we you are well today.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down. Can you please let us know if you still need assistance with this, or if you already solved it through another path?



Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Yes please i still need assistance with the case.

regards

Hiya!

Paul from the Xbox Forums Team here to assist with the issue, it looks like the questions is if it's possible to block the console from online play. I'm truly sorry to hear that you're console was stolen. Unfortunately there is no way for us to block the
console using the serial number. What I recommend doing is alerting the local authorities and providing them with the serial number in case one get's turned in or found. Here is an article on

what to do if your Xbox Gets Stolen. I do hop the information provided was helpful.

Good Luck and Best Wishes!

Paul Xbox Forums Team!