Black Squares on Screen - Xbox One S

ED9000 · Oct 17, 2020

I'm having an issue where black and white boxes flash on screen as well as neon coloured blobs of light. Some games, these elements are small, but cover the screen and flash constantly, other games, the screen is almost entirely covered in large black boxes.
I have tried a factory reset (Reset and keep), but it had no effect on the problem.

Has anyone else had any luck with this problem?

Thanks

:)

XBF Steven R

Hey there ED9000,

Thanks for reaching out to the Forums of advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. If the

steps here don't help, I'd then try what getting your console
serviced.

Hope this helps.

Thanks for reading!

SatanicoDrCadillac

Hi!

Maybe this his helps

https://beta.support.xbox.com/help/...tv-or-monitor-screen-is-blank-while-connected

XBF Steven R

Hey there TommyButterton,

Thanks for reaching out to the Forums for advice on how to hopefully get your console to stop your console from behaving like that. I can totally understand how this sort of this could be distressing. I recommend trying a soft factory reset of the
console. It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

When ou get the chance, follow the steps here on
How to reset your console to factory defaults on Xbox One, select the option denoted reset and keep my games & apps and let us know how that helps with the issue .

Thanks for reading!

TommyButterton

im fairly sure thats an issue with your HDMI cable or port so i dont know how to help you with that one

and it is a different issue to what i was talking about earlier

sorry for not being too helpful

Miciogatto83

If you have a 4K TV it may be the incorrect settings. Try to see on this link:

https://beta.support.xbox.com/help/...-sound/troubleshooting-4k-and-hdr-on-xbox-one

Black Squares on Screen - Xbox One S