Black screen with remote play

Yes. If I’m on my mobile network at work and try to remote play I get black screen.

When I’m home on my wifi it works fine.

But when I’m away or even at home and try to remote play on my mobile network I get the black screen. Was working fine before. Don’t know what happened

Hi 🤣U... Loading... Toxic👏, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today. I am sorry to hear that. Please, follow these steps: Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now. Then, try using the Microsoft Edge browser: https://www.xbox.com/play/ In case it still does not work, try accessing the site using the browser's InPrivate mode. To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window". You can also press CTRL+SHIFT+N keys together on your keyboard. Another option is to install the Xbox PC App and try it from there: https://www.xbox.com/apps/xbox-app-for-pc I hope this helps.

Hello Rodrigo, I've tried all the options you given me I tried the browser one the game I wanna play doesn't support could gaming nor do I have game-pass sadly. I did the reset all networks didn't work, and I download the xbox app from the link you provided and still didn't help is there anything else that could help me or am I just not gonna be able to remote play off my desktop/laptop?

Hi 🤣U... Loading... Toxic👏, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

Then, try using the Microsoft Edge browser:

https://www.xbox.com/play/

In case it still does not work, try accessing the site using the browser's InPrivate mode.

To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

You can also press CTRL+SHIFT+N keys together on your keyboard.

Another option is to install the Xbox PC App and try it from there:

https://www.xbox.com/apps/xbox-app-for-pc

I hope this helps.

That’s the thing neither will work on remote casting it’s just a black screen on the Xbox app and it won’t appear when I press windows + K for remote display so neither will work.

yes, im trying to use the xbox app. yes, i have checked updates many times. the new pc was able to display the video when i was using remote play on an old xbox one s (before it died) i tried repair app and reset app in the advanced options section of apps in win 11, as well as deleting and reinstalling the xbox app. i had a microsoft support tech remote operate my pc for 2 hrs playing with every setting possible, including uninstalling my security to make sure it wasnt the cause. i just installed the app on my phone and it does display video. this is crazy. and the worst part is that im disabled. i bought the xbox on dec 31 2021. ran into this issue, i was going to just return it, but thought surly there has to be a fix. i fell ill for a while so i couldnt get further into solving this. now it seems there isnt a fix. no one knows whats going on, and i can no longer return the device.