Black screen when watching movies on Amazon prime

Hi xStykx,



We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.



Have a great day!



Best regards,



Xbox Forum Moderator

Microsoft Community

Hi xStykx,



We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.



Have a great Day!



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi xStykx,

Welcome to Xbox Community Forum. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are having issues watching movies on Amazon prime because you got a black screen. We also appreciate for trying to reinstall the apps, still you got same issue. Let us check on this together and sort this out. Rest assured, we will do anything in our capability to assist you with your concern.

We would like to ask if this is happening on the all video streaming and when did it started?

We would also suggest to check on these helpful articles with your issue.

You see a black screen or experience poor video quality when watching TV with Xbox | Xbox Support and Troubleshoot Movies & TV on Xbox | Xbox Support



We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.

Have a great day!

Sincerely,



Xbox Forum Moderator

Microsoft Community

I agree. Like Amazon Prime has a 'Movies with Limited Time on Prime' section. Encourages you to watch them while you can.

Nothing you do will work on the xbox. If you have Movies Anywhere use the app or Amazon prime if its connected. You can watch your movies there for now until they fix it.