Black Screen on Surface Pro X when using Cloud Gaming

Discus and support Black Screen on Surface Pro X when using Cloud Gaming in XboX Insiders to solve the problem; I've called support a few times to no avail - I'm getting an error stating "Failed to start cloud gaming session" on my Surface Pro X. I've... Discussion in 'XboX Insiders' started by /u/Resident_Net4202, Nov 22, 2021.

  1. /u/Resident_Net4202
    /u/Resident_Net4202 Guest

    Black Screen on Surface Pro X when using Cloud Gaming


    I've called support a few times to no avail -

    I'm getting an error stating "Failed to start cloud gaming session" on my Surface Pro X. I've uninstalled and reinstalled the app, restarted the device, and tried it across multiple networks.

    When this error occurs, I have audio but no video and after around 10 minutes the above error message appears.

    It works on all of my other devices on those devices across multiple networks.

    Remote play gives me the same issue.

    This was working on Thursday / Friday and it has not worked since Saturday morning.

    submitted by /u/Resident_Net4202
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    /u/Resident_Net4202, Nov 22, 2021
    #1
  2. Obsessive Power Win User

    Surface Pro X เล่น Xbox Game pass ไม่ได้

    สวัสดี!

    น่าเสียดายที่ Game Pass ไม่สามารถใช้งานร่วมกับ Surface Pro X. Pro X เป็นแท็บเล็ต Windows 10 ที่มีหน่วยประมวลผล ARM Game Pass ต้องการอุปกรณ์ที่ใช้ตัวประมวลผล X86 / 64

    Translation

    Hello!

    Unfortunately, Game Pass is not compatible with Surface Pro X. Pro X is a Windows 10 tablet that uses an ARM processor. Game Pass requires devices that use an X86 / 64 processor.
  3. skater77i Win User

    Help running Xbox Game Pass for PC (Beta) on Surface Pro X

  4. jaysharpmjr Win User

    Downloading games with Xbox Game Pass - Windows 11 ARM

    This has absolutely nothing to do with Apple. I'm using a Surface Pro X.
  5. KamalTiwari2 Win User

    Game not installing

    I am having the same issue I have a surface pro X which is running a beta version of windows 11. When I have launched cloud games they seem to run, however when I attempt to download/install games, I get the following error message about something unexpected happened followed by an error code which is 0x00000001.
  6. Obsessive Power Win User

    Surface Pro X - Compatibility with Xbox Game Pass Ultimate

    Hi,

    Pretty much not going to happen. The Surface Pro X uses an ARM processor SOC (System on a chip). It's completely different hardware architecture to your typical PC which uses X64 hardware.

    If that was too much of a technical explanation, the Pro X hardware is basically high end Tablet or phone hardware. The Pro X has more in common with an iPad than a PC. Yes it runs Windows 10 because Windows 10 now also runs on ARM, but games need an Intel
    or AMD based processor, which the Surface Pro X does not use.

    Hope that helps explain things.
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Black Screen on Surface Pro X when using Cloud Gaming

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