Black screen after factory reset

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button and the Eject button, and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

Today I have the same problem, black screen after the green screen and I'm unable to do anything except restarting the console or shut it of. I guess I will try the factory reset in the troubleshooting menu.

Mine still doesn't work. Still stuck on a black screen after the green load-up screen. I can't do a factory reset on my Xbox because I don't have a USB drive to download and do the whole process thing. This really sucks.

-So when trying to play these games, do you receive a total black screen or a "loading" screen that never loads anything?

Depend on the game. In Assassin`s Creed it`s black screen, while in Prey and Resident evil it`s loading screen.

-This issue has been happening since you purchased your Series S or it started happening some time ago?

This issue start happening a few days after purchasing the console. First game, where I faced with this issue was Mortal Kombat 11.

-And you mentioned that you reset your console. Did you mean a factory reset?

Yes, factory reset with saving all of my apps.

Thank you so much! I was worried I'd have to take apart or scrap my xbox after I experienced the black screen of death. I did the steps you provided for a factory reset and it works again!