Bitcoin Payment Has Not Been Processed - 5 Days Later

Discus and support Bitcoin Payment Has Not Been Processed - 5 Days Later in XBoX Games and Apps to solve the problem; Wednesday I attempted to redeem BTC to make a few game purchases, and the funds were removed from my wallet. Thursday afternoon, my Microsoft account... Discussion in 'XBoX Games and Apps' started by msk-ksm, Jul 9, 2018.

  1. msk-ksm
    msk-ksm Guest

    Bitcoin Payment Has Not Been Processed - 5 Days Later


    Wednesday I attempted to redeem BTC to make a few game purchases, and the funds were removed from my wallet.

    Thursday afternoon, my Microsoft account was still not credited.

    After speaking with customer support, they offered no real solution to the issue other than escalating it to another team.

    24 hours later, without hearing back from anyone, I contacted customer support again...same story.

    I decided to just try my luck one more time, and it was revealed to me that the option was removed in December. Though I had seen posts on it in the past, I thought it was OK because there was no official announcement from Microsoft,
    and they had a guide on how to redeem bitcoin which was updated in March 2018.

    The customer support representative confirmed that this was an error, as was the "redeem bitcoin" link - reaffirming the fact that they no longer accept BTC.

    Microsoft Bitcoin

    So, 48 hours after the initial transfer, still no resolution and they say that it could take up to 72 more hours to 'get to the bottom of this.'

    Pretty disappointing, to say the least. It's now been over 5 days, no one has contacted me. Every time I contact customer service, I get told that it will take up to 72 hours - today, they even told me it could take up to 12 DAYS.

    Meanwhile, I am without my bitcoin and without my Microsoft credit - I'm not sure what to do at this point.

    It's completely abysmal customer service. By now, I'm confident that my money is lost. No one is able to provide me with an update - or even what actually is wrong with the original transaction. - I'm not sure what to do?

    :)
     
    msk-ksm, Jul 9, 2018
    #1
  2. Norris1179
    Norris1179 Guest
    Advanced replacement - email response?

    I processed my advance on Saturday. Its seven days later. Xbox says they still haven't shipped it. Can't tell me why, and they don't know when. They will not be shipping it tomorrow, which is Sunday. Shipping should take 5-7 business days. I'm not
    happy. My complaining has got me 9 months of free live, Ryse, and Forza 5 though.
     
    Norris1179, Jul 9, 2018
    #2
  3. Player592650579
    Player592650579 Guest
    Bitcoin redemption on Xbox Live

    Can I pay with Bitcoin?! is that payment methode accepted here?!!!
     
    Player592650579, Jul 9, 2018
    #3
  4. onyxishere
    onyxishere Guest

    Bitcoin Payment Has Not Been Processed - 5 Days Later

    Sorry to hear you're upset. However, support is the way to go on this as they're the only ones who can help with billing issues. Try calling them and give them the reference number you were quoted. 1-800-469-9269 if you live in North America.
     
    onyxishere, Jul 9, 2018
    #4
  5. OK Fowl
    OK Fowl Guest
    OK Fowl, Nov 2, 2018
    #5
  6. OK Fowl Win User

    Bitcoin Payment Has Not Been Processed - 5 Days Later

  7. onyxishere Win User

    Bitcoin Payment Has Not Been Processed - 5 Days Later

    Sorry to hear you're upset. However, support is the way to go on this as they're the only ones who can help with billing issues. Try calling them and give them the reference number you were quoted. 1-800-469-9269 if you live in North America.
  8. ChromaticBattle Win User

    Pending Orders

    I completely agree. My main problem is that they took the money out of my account and held it. Four days later they refunded it and said they couldn't process the payment. They then said to change the payment method otherwise they will cancel the order.
    So, I switched it to a credit card and to this day it's still pending. Another 4 days later that is. It has been pending over a week now and I haven't been told once by MS that it was due to Covid.
  9. riley p Win User

    I paid for xbox live and but I can’t get online

    I have done this and the message that keeps coming up is, sorry your payment can’t be processed it’s a problem on our end please try again later… this has been happening for 4 days now !
  10. Player592650579 Win User

    Bitcoin redemption on Xbox Live

    wont work
    Can I pay with Bitcoin?! is that payment methode accepted here?!!!
Thema:

Bitcoin Payment Has Not Been Processed - 5 Days Later

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