Billings problem

Chinta Keshin · Jan 26, 2017

I have 4500 credits, i am trying to get but says i have a billing error and i need to update it, i tryied to opt-out and back in the program but still the same billing problem , i updated the billing info and my region but still can't fix thi

:)

HeCTiiC Legend · Jan 26, 2017

billing problem

my billing info has been locked and i have no i idea how it was if a microsoft member reads this can they send my account a message on how to get to my billing info

Sam Laibrise · Jan 26, 2017

billing problem

Hello !

I need help... So. I saw there is a special sale for xbox 360 games on xbox one right now, so i wanted to buy one (Battleblock theatre).

I have 2 valid options for billing (visa, gift card), but everytime I try to buy it, it says i don't have valid options for buying the game...

I don't understand, I can buy every xbox one game that I like, but I can't bu retro-game...

Someone here to help me ?

XBLRewards8 · Jan 27, 2017

Hello Chinta Keshin,

Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change
your Rewards Account region. Therefore, when your US Rewards Account attempts a deposit in one regional currency, it cannot complete when your Brazilian Microsoft Account is of a differing currency. You can see that you have not
opted out, because your Rewards Account has an old "Created by" date. If you had opted out and created a new account, not only would your Credits no longer be in your account due to creating a new one, your join by date would show a more recent date.

This issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to
match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

II Damo 420 II

nothing can be done there is no soloution to this , ive been at this problem for 24 hours now some people i know have had this problem for days and no fix still ................ its a problem there end not yours =( so dont expect to be online for some time
, i tryed everything even called them up and got parred off with BS

Miss Bijoux

Hey Sam!

I'm sorry to hear about the issue. If you have a valid payment method on file (and you can double check on your
Microsoft Commerce account), double check that your Xbox Live region matches your current physical location. If you aren't sure, you can always try running your account through our
account migration tool to see.

If everything appears to look good from what you can tell, you can try reaching out to your local
phone/chat support teams and asking them to take a closer look at your account. We can't really dig too far into things because we are public facing. Hopefully they're able to help you out if
my suggestions above don't do the trick.

Good luck!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

LucasSkyFall

To sign via gift card, you need to have enough credit account in your account for next month's renewal. Even if you cancel the automatic renewal, on activation, it is necessary to have this credit of the following month, otherwise the signature is actually
denied.

PerryThePlaty93

100%, you should reach out to customer support.

{Parity}

If it is not an approved payment method for purchasing gamepass you will have to use an approved payment method. You can reach out to
Xbox Support to see if they can help with that.

Billings problem