Billing Question since there is no Microsoft Support

Discus and support Billing Question since there is no Microsoft Support in XBoX Accessibility to solve the problem; Bought XBox for daughter years ago, It had to reset due to an error code, she forgot her username to log on with, and my Credit Card Info is in it and... Discussion in 'XBoX Accessibility' started by Gary Frederick1, Mar 11, 2023.

  1. Billing Question since there is no Microsoft Support


    Bought XBox for daughter years ago, It had to reset due to an error code, she forgot her username to log on with, and my Credit Card Info is in it and cannot figure out how to cancel it.. Cant find any Support from Microsoft

    :)
     
    Gary Frederick1, Mar 11, 2023
    #1
  2. Rostom L Win User

    Billing Question since there is no Microsoft Support

    Hi Gary!

    Sorry to hear about what happened. In order for you to cancel or remove your payment method to an account, you must regain access to it. You could try to search on your email history for possible traces of the email address of the account or try your other emails then sign it in through the Microsoft's website https://account.microsoft.com to check if they're registered and confirm if it's the right account.

    Alternatively, you may directly contact your bank to stop any recurring billing from that account to avoid future charges.

    You may try to contact Microsoft/Xbox support here https://support.xbox.com/contact-us for other options as well.

    Click Contact Us > Subscriptions & billing > I don't recognize a charge > describe your issue > See contact options > Chat online.
  3. WPAK Win User

    Gold payment issue

    Hi there,

    since this is a payment/billing issue it's best to contact Xbox Support via Phone (or Microsoft Support Chat) since they are the only ones capable of processing/fixing billing related issues.

    Nobody in the forums can unfortunately.

    To contact Xbox Support (via Phone or Microsoft SUpport Chat) go to
    http://support.xbox.com/contact-us
  4. Stefan Chan Win User

    Live charges for renewal either very early or very late?

    Go here first to check your transactions. commerce.microsoft.com

    Then you will need to contact Billing Support on the phone as any billing questions should be made through Microsoft. support.xbox.com/.../contact-us
  5. kyle_m4496 Win User

    2 charges for 1 subscription

  6. SLB4EVERPT Win User

    "You are no longer eligible as your membership has expired." but I'm subscribed until January?

    Since is a billing issue, the better is to contact Xbox Support use the Phone or Microsoft Support Chat option at
    http://support.xbox.com/contact-us
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Billing Question since there is no Microsoft Support

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