billing / prepaid

I didn't realize that my account was past-due, and I purchased a prepaid card to continue services. Now my account is locked because it is past due and I can't redeem the prepaid card. Is there anyway to fix this? Thank you.

:)

 

xbox live gold code

Try these steps!
http://support.xbox.com/en-US/billing-and-subscriptions/prepaid-codes/prepaid-code-errors

 

Can't use xbox live gold membership prepaid gift cards

Hello There Lord0Borhan I`d like you to follow what Smwutches
said.

What error message/error code do you get when you try to redeem them?



Solutions

Error messages

An error has occurred during the transaction. Please try again later.

Can't retrieve information from Xbox Live. Status code: 80153022

Can't retrieve information from Xbox Live. Status code: 801613fb

Can’t retrieve information from Xbox Live. Status code: 8016a04b

Please enter a valid code.

This code cannot be redeemed under your current membership type.

This code has already been used. Please enter a code that has not been used.

This code wasn't activated by the retailer. Contact the store and have them activate the card.

You can't buy this membership while your current Xbox Live membership remains active.

Can’t redeem your code…

 

You will need to pay the account balance before adding the code. You can do this right from
account.microsoft.com on the subscriptions tab. You cannot use the code itself to pay the balance, you will need to use a credit card. Once the balance is paid you can add the code.