Billing me for a service I don't have.

Discus and support Billing me for a service I don't have. in XBoX Accessibility to solve the problem; I need this account closed. I have been paying for this [mod removed] Live Go for a long time and we don't have this service. Please take it down and... Discussion in 'XBoX Accessibility' started by JuliaLaPointe, Mar 17, 2021.

  1. Billing me for a service I don't have.


    I need this account closed. I have been paying for this [mod removed] Live Go for a long time and we don't have this service. Please take it down and stop billing me for something I don't have. Also, communication sucks with you guys!

    :)
     
    JuliaLaPointe, Mar 17, 2021
    #1
  2. Smwutches Win User

    Billing me for a service I don't have.

  3. Belle B Win User

    I'm being charged for a service I don't have.

    Hi Noreddin

    Sorry to hear about that. However, I strongly suggest asking your friends or family members who might have used your payment method.

    But if none, your best option is to reach out to your bank and let them know about the unauthorized charge so they can be able to block this for you and reverse the charge for you. They can also provide you with a new card to help prevent this from happening again.

    You may also investigate a billing charge through your payment method by following the steps here: https://support.microsoft.com/account-billing/h...

    -Sign in to your "Manage your Payments" at https://account.microsoft.com/billing/payments

    -Click "Investigate" next to "Don't recognize a charge on your bank statement?"

    -If you already have the card added to your account, choose it from the dropdown list. If the card is not listed, select Add a credit or debit card and follow the instructions to add the card to your account.​

    -Enter the card's security details and select Submit.​

    -Select the arrow next to the charge being queried to show detailed information. (Note: Only charges made in the Microsoft Store within the last 60 days will be shown).

    -Look at the Microsoft account used information.
  4. Francia J. Win User

    I have been billed one hundred bucks for a recurring billing that I don't have nor did I authorize.

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We need to validate what is the charge for because it can be for a pre-ordered game as well.

    Please sign in to https://account.microsoft.com/billing/orders and check if you can see any transactions/pre-order that you may have made before.
  5. SHOOTJAKE Win User

    Account management

    Well I just got off the phone with customer support it turns out that for the past two months, they charged me and it didn't go through. So instead of canceling service like any other place they gave it to me. Now my account is suspended and I'm screwed
    until I pay back the service charges. I don't get how it's my fault that they gave me two months without charging me. If your billing a card and the payment doesn't go through, cancel service, don't give out an I.o.u.
  6. ngocphi Win User

    Microsoft please explain.

    It doesn't you are using it to buy a subscription not a prepaid membership card

    Subscription Google it.

    It is a reoccurring purchase

    No game server will allow you to use currency for game subscription only the full price prepaid subscription cards are one time payments

    If you ain't ten then why do you not know the ddifference between a billing service and a prepaid service

    You do not get the same benefits

    You cannot sit on your Couch and buy one time prepaid card direct from the server no services provides that

    My god if my water company called me every month to see if I want water you gotta be kidding me

    It's a bill just like in real life

    You don't get the same convenient service as a subscription or billing service
Thema:

Billing me for a service I don't have.

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