Billing issue

I have having a problem purchasing an item off the Xbox one live store. I want to purchase a £3.99 item but when I try and purchase it the error comes up 'something went wrong. Please give it another try. If this happens again, let us know by entering %1
at Xbox.com/errorhelp so we can investigate. I have been on the phone to my bank to check if everything was okay on my side and I've been reassured everything is okay, I have sufficient balance in my account so there should be no problem on that part, I've
triple checked all my card details and every thing is fine by there. I would try and remove my card and add it again but of course the card I'm using is the one that my xbox live subscription is connected to so I cannot remove it. I don't know what else to
try. what do you think is the problem?

Thank you,

Thomas

:)

 

Billing Issue

If this is for the video game then please check your download history. On the console go to Settings>Accounts>Download History to find the content to download.

If it was for the TV show then give phone support a call to see if they can help. 1-800-469-9269 in North America

 

Billing issue

I don't have access to the account otherwise that's what I would've done. I'm getting nowhere with chat and phone hence why Im trying here. This is an ongoing 12 months+ issue of going back n forth n getting nowhere.

Thanks for replying tho.

 

You don't currently have an Xbox Live subscription as the account you're posting with is showing as Silver so you could try removing the card if you like.

However, you will need to contact phone support to see if there are any billing issues listed on your account that are preventing you from purchasing this item as only they can deal with billing issues.

Click the link to arrange a call back

support.xbox.com/contact-us