Billing info correct, Rewards not being deposited.

Discus and support Billing info correct, Rewards not being deposited. in XBoX Rewards & Social to solve the problem; I have a message saying to check my billing info. It is correct and works for buying games and everything however my rewards points are not getting... Discussion in 'XBoX Rewards & Social' started by DoeJohn156, Dec 15, 2016.

  1. DoeJohn156
    DoeJohn156 Guest

    Billing info correct, Rewards not being deposited.


    I have a message saying to check my billing info. It is correct and works for buying games and everything however my rewards points are not getting deposited.

    :)
     
    DoeJohn156, Dec 15, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    rewards not being deposited despite correct billing info.

    Hello zubee dubs,

    We responded to your previous post at (Not receiving reward credit). We still see you as a ITA Rewards Member with a GBR
    Microsoft Account.
     
    XBLRewards8, Dec 15, 2016
    #2
  3. zubee dubs
    zubee dubs Guest
    rewards not being deposited despite correct billing info.

    Hi,

    I haven't been receiving my reward credits for the past year, all my billing info is correct and up to date as far as I know, can anyone help?
     
    zubee dubs, Dec 15, 2016
    #3
  4. XBLRewards3
    XBLRewards3 Guest

    Billing info correct, Rewards not being deposited.

    Hi Duke. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. We are currently working on a resolution. Once we
    are able to apply a fix, a deposit will be made. Thanks for your patience.
     
    XBLRewards3, Dec 15, 2016
    #4
  5. XBLRewards3 Win User

    Billing info correct, Rewards not being deposited.

    Hi Duke. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. We are currently working on a resolution. Once we
    are able to apply a fix, a deposit will be made. Thanks for your patience.
  6. XBLRewards8 Win User

    rewards not being deposited despite correct billing info.

  7. JamesDunham Win User

    Inherited From The Days Of Messenger

    I also have an old account created on hotmail.com in 2001 my rewards have in deposited at all since I signed into the program a year ago and I have 116,000 credits in limbo despite my billing info being correct
  8. XBLRewards8 Win User

    Not getting rewards deposit! Xbox rewards billing info is correct.

    Hello Nucleus Nezz,

    The error preventing your deposit from occurring is being caused by an issue with how a database is communicating information. Since we are not correctly receiving database information, adjusting your information will not resolve this issue. We rely on this
    database to provide directions on where to place your deposit. When we ask this database on where you would like your deposit, it does not provide these directions. Our deposit then aborts, as without knowing which billable account is the correct one, your
    deposit could be placed in an unreachable account. Unfortunately, we do not have access to this database, so we must rely on another team to provide a resolution for this issue. We apologize for the inconvenience.
  9. Smwutches Win User

    Arbitrary charge

    Owen is correct. That's how rewards deposits are listed on the billing site.
Thema:

Billing info correct, Rewards not being deposited.

Loading...

  1. Billing info correct, Rewards not being deposited. - Similar Threads - Billing info correct

  2. I'm trying to buy forza 5 but when I get to the billing information there is no South...

    in XBoX Accessibility
    I'm trying to buy forza 5 but when I get to the billing information there is no South...: How do I complete the billing address when there is no South africa option 12e23816-997d-41ad-b53b-dfc26ef2cfde

  3. Why is Roblox asking for Billing email address Dates and amounts of any charges Method of...

    in XBoX Games and Apps
    Why is Roblox asking for Billing email address Dates and amounts of any charges Method of...: Im trying to get my roblox account back from 2020 it talks about Billing email address Dates and amounts of any charges Method of payment and I don't know what is was because it was a long time...

  4. I have a games Microsoft bill which I Dnt recognise

    in XBoX Games and Apps
    I have a games Microsoft bill which I Dnt recognise: I have a games purchase bill that I do not recognise. Can someone please call me to discuss 6ee04ab8-8e0c-4626-b2e0-9eb9ad9b21df

  5. Billed but did not sign up for account

    in XBoX Accessibility
    Billed but did not sign up for account: I was charged $137.79 on my credit card this month but did not reactivate my account. I am requesting this to be refunded. The account username is Brakefield4 the email associated with this ***...

  6. Game Pass subscription issues - billing info not updating

    in XBoX Games and Apps
    Game Pass subscription issues - billing info not updating: Hello everyone, I'm encountering an issue with my Game Pass subscription where my billing information isn't updating. I've tried updating my payment method several times, but it's not reflecting...

  7. Why does it say my billing info is incorrect?

    in XBoX on Windows
    Why does it say my billing info is incorrect?: I am trying to make a purchase and it says that my credit card info is not matching and to contact my bank. I contacted them and they have no idea what the problem is because all the information I...

  8. I can't purchass game pass when I put in my billing info it says error on our end try again

    in XBoX Accessibility
    I can't purchass game pass when I put in my billing info it says error on our end try again: When trying to purchass game pass it says error on our end try again and it won't let me make the purchass 4f902b3f-990a-4d48-8ede-b4d30c09302a

  9. Error Keeps Occuring When Trying To Add Billing Info On Minecraft.Net

    in XBoX Games and Apps
    Error Keeps Occuring When Trying To Add Billing Info On Minecraft.Net: every time i try adding my billing info on minecraft.net, im greeted with the same error "Oops! Something went wrong when saving your card." what do i do here? 83f336c8-4c50-4790-85e4-e18d46dbfde7

  10. Unable to add a bill address for "Your city, state/province, and postal code info ...

    in XBoX Games and Apps
    Unable to add a bill address for "Your city, state/province, and postal code info ...: Hi guys: I 'm right now in Thuwal, Jeddah, Makkah Province, KSA with a post code 23955-6900, but each time when I try to add this into my bill address, I got "Your city, state/province, and...