Billing - How to reach Microsoft

Xbox Support should be able to help if you contact them directly like this (so you get through):
beta.support.xbox.com/contact-us Select the Virtual agent and type "Talk to an Agent" then select Xbox - Payment & Purchases

Entra em contato atravez desse link https://support.xbox.com/ va na opçao para falar no chat!

[translation-Contact this link https://support.xbox.com/ va in the option
to talk in the chat!]

You can opt for reaching out to Microsoft support regarding this matter.
However, I encourage you to be aware of this statement:

https://support.microsoft.com/account-billing/c...

Lastly, I appreciate the opportunity to share an article where you can review how to keep our accounts safe:


https://support.microsoft.com/account-billing/h...

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Ryan, To no longer be charged for a subscription, you need to turn off recurring billing on your account, not just withdraw your card.

Let's go.

Subscription refunds in this way are not part of the refund terms.

But you can confirm

https://account.microsoft.com/account/Account?r...

Click Manage next to the subscription you want to cancel.

Under Payment Settings, click Cancel.

If you qualify for a refund, you must choose between not charging my subscription again and ending now and getting a refund. If you don't qualify for a refund, you'll only see the option to not charge my subscription again.

You can also send an appeal to the refund team.

Click on "because my order does not appear" on the next screen click on "none of the alternatives" and fill in the form then

If you purchased it from the Microsoft Store try reaching out to Microsoft Store support Microsoft Store & billing help