Billing Fail

For assistance with billing issues, you'll need to contact support directly.
support.xbox.com/contact-us

Thanks! I'll wait a few days then

--Daniel

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Daniel, when this duplicate purchase error occurs, it means that 1 of the purchases has not been completed.

So you can rest assured that this amount will be refunded to your account automatically within a few days, friend.

I remain at your disposal if you have any further questions.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Normally you could only request a refund for the last month, and the estimated time could not go beyond a certain time for the refund to be approved, from what I understand in your case you have been charging for the last 10 months.

Check your order history if these charges appear, access the link below.

https://account.microsoft.com/billing/orders

If they do, I believe you'll find that contacting support and seeing if the Microsoft agents can do something, as we in the community are just members and players just like you, we don't have access to Microsoft's payments and refunds area.

To contact them please use the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector

*Thank you in advance for contacting the community, I hope this can help you.

It says failed payment doesnt let me cancel or remove billing