Billing change?

Discus and support Billing change? in XBoX Accessibility to solve the problem; So....Got a notice that the billing date was changing. AFTER you guys took the charge out. Is this the usual practice? Wouldn't bother me as much... Discussion in 'XBoX Accessibility' started by Unicornst, Oct 8, 2018.

  1. Unicornst
    Unicornst Guest

    Billing change?


    So....Got a notice that the billing date was changing. AFTER you guys took the charge out. Is this the usual practice?

    Wouldn't bother me as much since I allow for it each month anyway, but this change without proper notice has caused a huge problem. I allow for it to be taken at the end of the month not the first. I don't really want to put my personal business out there,
    so I'll try to do without doing that but this move came perilously close to causing an overdraft because it was not expected so soon. As it is, I have to try to get some money in my bank within a certain amount of time because the amount left is so low, they
    could close my account. I'm on a limited income and get two payments a month. You guys are paid out of the second one. This is not cool and if you didn't have to have gold to play certain games, I'd drop it all together. You can be sure I will tell everyone
    I know about this unethical business practice. There should have been a notice way before now and not one sent through the message center AFTER you did the deed.

    Note that I would not have used the forum, but your "Contact us" area wasn't helpful. Neither is your "Select a category" so I hope I selected the correct one.

    :)
     
    Unicornst, Oct 8, 2018
    #1
  2. Got a Xbox One should I keep it?

    You must super rich pal or living of your parents because where I come no one can afford to more then one console ,think of all the bills , you have to pay nowdays ,let me see their tv bill, house bill, often their mortgage or rent bill, tv license , water bill, gas bill, phone bill, internet bill, and now you want add gaming bill for the network on top of them and other thing Xbox one may hAve exclusives but you play previous games in the past on the Xbox or Xbox 360 you can't play them by disc mode only by buying them through dlc and same goes for ps4 for previous playstation consoles , at least wii u network is free and backward play for wii games but other are dlc, electric bill and maybe more bills to pay
     
    kwartiermeester, Oct 8, 2018
    #2
  3. Got a Xbox One should I keep it?

    work hard and know how to manage your money well.
     
    -ChaoticGood-1, Oct 8, 2018
    #3
  4. XBF Chris J
    XBF Chris J Guest

    Billing change?

    Hello Unicorn,

    Thank you for bringing this to our attention. In order to go over billing on your account you will need to contact us and request a callback. Nobody on the forums will be able to access your account info, so you will get more details talking to a live agent.

    Contact us here. After you select billing, say
    "no thanks' to the virtual agent. Under payment and purchases select
    Other.

    You will then be able to request a callback, or go through chat support.

    Hope this helps!
     
    XBF Chris J, Oct 9, 2018
    #4
  5. Unicornst
    Unicornst Guest
    That does help. Thank you.
     
    Unicornst, Nov 5, 2018
    #5
  6. XBF Chris J Win User

    Billing change?

    Hello Unicorn,

    Thank you for bringing this to our attention. In order to go over billing on your account you will need to contact us and request a callback. Nobody on the forums will be able to access your account info, so you will get more details talking to a live agent.

    Contact us here. After you select billing, say
    "no thanks' to the virtual agent. Under payment and purchases select
    Other.

    You will then be able to request a callback, or go through chat support.

    Hope this helps!
  7. Unicornst Win User

    Billing change?

    That does help. Thank you.
  8. XBLRewards8 Win User

    Changing billing info

  9. onyxishere Win User

    CHANGING REGION AND BILLING

    Sorry to hear it. Click the link below to see reasons why your tag may not be able to switch regions

    support.xbox.com/.../change-region

    If nothing there pertains to you then contact phone support for more assistance.

    020 7365 9792 or 0800 587 1102
  10. Caryn Smith Win User

    Change Billing Currency

    Thank you for your reply. All regions possible are set to Australia both in the Xbox console and in our account but it is still not working. It is just the game pass payment that won’t update. We had game pass in NZ then when we moved to Australia we let the subscription lapse, we upgraded to the new Xbox X and started it again but it still charges us NZ$ so not really sure what else we can do as there doesn’t seem to be anyone we can speak to at Xbox/microsoft.
Thema:

Billing change?

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