Billing And Subscriptions

Discus and support Billing And Subscriptions in XBoX Sales and Promo to solve the problem; Hi I have an issue I was playing a game 1 day then my Xbox restarted And said I had a Payment on the ultimate game pass I'm 15 and have no way of... Discussion in 'XBoX Sales and Promo' started by Ｋｕａｐｈ, Aug 29, 2020.

  1. Ｋｕａｐｈ
    Ｋｕａｐｈ Guest

    Billing And Subscriptions


    Hi I have an issue I was playing a game 1 day then my Xbox restarted And said I had a Payment on the ultimate game pass I'm 15 and have no way of paying payment my mom has spent $50 on gift cards trying to help me Fix this issue It doesn't show up 2 days
    later to say the payment is past due The way I was paying for the ultimate pass with my mom's card Due to bank issues we had to get a new card and I think it is still charging that old card For the ultimate pass and it won't let me remove that card from my
    billing So I can't join any Xbox parties or games requiring Xbox live And it says it will only accept paypal credit/debit card or mobile And I have none Please get this issue resolved as though it is really frustrating.Everyone that has his This issue and
    is under the age of 18 is basically screwed On

    :)
     
    Ｋｕａｐｈ, Aug 29, 2020
    #1
  2. Panno92 Win User

    Billing Subscription

    Hi, If you have been just charged maybe there is a way to get a refund, you need to contact the support adn explain them the situation, go to:

    https://support.xbox.com/en-US/

    here you can explore the FAQ or directly contact an operator at "contact us" and follow the below steps:

    - step 1: Billing & accounts

    - step 2: see other option -> payments and billing

    - step 3: show contact options

    - step 4: choose the way of contact that you prefer (chat or call)
  3. L4c3rd4 Win User

    Billing and subscriptions

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey Elizabeth, how are you today? Hope you're doing well.

    Elizabeth, I do advise you to try to ask for the refund, and then purchase the Game pass ultimate.

    1.Go to the Services & Subscriptions (https://account.microsoft.com/services) page for your account.

    2. Select Manage next to the subscription you want to cancel.

    3. Under Payment Settings, select Cancel.

    4. If you qualify for a refund, you must choose between not charging my subscription again or ending now and getting a refund. If you qualify for a refund, then you'll only see the option not to charge my subscription again.
  4. maxen Win User

    Subscription Billing

    You should try turning off auto-renew (which is likely the reason here for this) from My Account (upper right).

    You should also get in touch with Phone Support at
    support.xbox.com/contact-us     if you are not able to do that.
  5. x Sarasaurus x Win User

    Billing Subscription

    Yes you can definitely cancel your subscription at anytime. Follow the link provided above to xbox support, make sure you're logged into your account. And they will be able to certainly help you.

    We hope to have you back with us in the xbox gaming community again soon, you're account will still be there in the future should you choose to return and get gold again.
  6. Nursemorph Win User

    Billing and subscriptions

    As to the other parts:

    - I don't believe Microsoft offer a refund for parts of a month sub...as you are a few days into it, then you won't get a refund if you cancel it (far as I know anyway)

    - The only way to keep the subscription day, far as I am aware, is to upgrade on whatever day it is. Any upgrade or change in subscription will change your payment day to the day it is changed/upgraded
Thema:

Billing And Subscriptions

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