Billing Address Change

Gbayallday · Jan 22, 2023

Hello, I've been living at my current address for 5 years now and I have changed my debit card number on my Xbox a few times since living here, in fact I just had to change it again and it again had my old billing address, it seems like I can't change it, because every time I've had to change my information I've had to change the address every single time to my new address, why does it use my last address by default instead of keeping the change?

:)

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

It's possible that the billing address associated with your Xbox account is not updating properly when you change your debit card information. It could be an issue with the way the information is being stored or processed by the Xbox system, or it could be an issue with the way you are inputting the new information.

I recommend removing your old billing address completely and you may try contacting Xbox support and providing them with your current billing address, along with any information about the debit card you are using, and explain the problem you are having. They may be able to assist you in updating your billing address and ensure that it remains updated in the future.

Smwutches

If you live in one of the 9 newly added countries to Live - Russia, Poland, Brazil, Hungary, Greece, Czech Republic, South Africa, Colombia, and Chile - then you can use the Region Migration Tool to change your account region.

If you don't live in one of those countires, you would have to create a new account with the correct region.

Misses Joust

G'day Sandreas! Just to make sure I understand, are you still seeing a US billing page after migrating your account's region

with the steps here? Once the account is fully migrated to the UK, you should have the option of using UK billing information.

UnknonGamer

Hello S0UL xx R3APER so when you set up a bank account the bank will need to know information about you to make sure it's you so I suggest. Contact your bank and tell them that you moved an would like to update my address and then try it on the Microsoft
store or use your old address to have your credit card stuff save.

Misses Quinzel

Hey there, jivs! I'm very sorry to see that you are unable to change your billing address! Mauritius isn't one of the countries supported by Xbox Live. For a full list of those countries, you can check out our
Xbox Live Countries page. We are always looking to expand our service, though, so please be sure to get your voice heard on our
Feedback site about this!

If you are unable to
change your Xbox Billing Information following the steps on that page, then I do not think it will be possible to change it to your region until your region is supported.

I hope that helps you out! Please do post back if you have any further questions.

Billing Address Change