Billing account locked, need unlock

Discus and support Billing account locked, need unlock in XBoX Games and Apps to solve the problem; I was on Advanced Warfare, and i kept trying to buy personalization packs, and they weren't working. I kept on getting error codes trying to purchase... Discussion in 'XBoX Games and Apps' started by I8C4 Connor, Jan 18, 2015.

  1. I8C4 Connor
    I8C4 Connor Guest

    Billing account locked, need unlock


    I was on Advanced Warfare, and i kept trying to buy personalization packs, and they weren't working. I kept on getting error codes trying to purchase the personalization pack. On the third or fourth time, the console said that my billing account was locked.
    Is there any way i can get it unlocked? i don't want to waste 2 gift cards because the Advanced Warfare store is etchy for purchase authorizations........................

    :)
     
    I8C4 Connor, Jan 18, 2015
    #1
  2. Sadistic225
    Sadistic225 Guest
    my billing account is locked

    i bought a couple microsoft cards and my billing account is locked can you please unlock it
     
    Sadistic225, Jan 18, 2015
    #2
  3. Smwutches
    Smwutches Guest
    80169D94 Error code

    You need to call support for help with this issue. They are the only ones who can help with billing problems. The code usually means your account has been locked from making purchases. Since you've updated your information, you'll need to call support and
    talk to billing to have them help you unlock the account.
     
    Smwutches, Jan 18, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Billing account locked, need unlock

    For billing issues you will need to contact support directly and work with them to unlock your account. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Jan 18, 2015
    #4
  5. I8C4 Connor
    I8C4 Connor Guest
    Well, thank you for the suggestion! I got my billing account unlocked. Thanks!
     
    I8C4 Connor, Nov 1, 2018
    #5
  6. I8C4 Connor Win User

    Billing account locked, need unlock

    Well, thank you for the suggestion! I got my billing account unlocked. Thanks!
  7. Smwutches Win User

    Billing account locked, need unlock

    For billing issues you will need to contact support directly and work with them to unlock your account. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  8. Smwutches Win User

    Redeeming a 3 month prepaid card

    If your account is locked you would need to contact phone support to speak to billing so they can help you get it unlocked. 1-800-4my-xbox if you're in the US/Canada.
  9. Smwutches Win User

    80169D94 Error code

    You need to call support for help with this issue. They are the only ones who can help with billing problems. The code usually means your account has been locked from making purchases. Since you've updated your information, you'll need to call support and
    talk to billing to have them help you unlock the account.
  10. bodgie sparkle Win User

    Cannot retrieve information from Xbox Live. Status code: 80190864

    This happened to me once due to incorrect billing information. I swore I had the right details, but they were somehow incorrect and my account was locked. you will need to call support to unlock it as outlined above.
Thema:

Billing account locked, need unlock

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