Billing account information needs to be updated for my rewards to deposit.

Ilithis · Nov 16, 2016

Hey Guys,

I have a problem where my Xbox Live Rewards credits are not being deposited into my account. The link below shows what I am seeing on my screen. I have already verified that my billing information listed in my Microsoft Commerce account is correct. Any
thoughts, I'd really like to have my rewards depositing again.

https://drive.google.com/open?id=0B3YzEvtD3VlAWXMyWnkwaEtiZVE

Regards,

Conrad

:)

ak1naDr1ft · Nov 16, 2016

Billing information

Hello,

My deposits for rewards aren't going through and all my billing information is updated.

Any help would be great. Thanks.

mfelly1 · Nov 16, 2016

Rewards Account has Red Status, Says my Microsoft Acct Info needs updating to transfer credits

My Rewards account is telling me that my billing information needs to be updated before credits can be transferred to my account. Looking at my billing info, everything appears to be correct, what do I need to update. Thx

XBLRewards8 · Nov 16, 2016

Hello Ilithis,

We described why this error is occurring in your previous post at (Xbox Live Rewards Not Depositing Because Billing Information Needs Updating). Unfortunately, we have
still not yet received a resolution from the team currently working on this issue.

XBLRewards8

Hello Ilithis,

We described why this error is occurring in your previous post at (https://forums.xbox.com/en-US/thread/24ce02ec-f0a5-4027-a3e0-6e92a797b1f6). Unfortunately, we have
still not yet received a resolution from the team currently working on this issue.

XBLRewards8

Hello ViaticEran king,

We are receiving Israeli billing information for your account. Since we use this information to perform deposits of Rewards Credits as currency, you cannot join the program. Israel is not a Rewards program region.

Smwutches

Since the Rewards site shows the deposit and the billing site shows the deposit, Rewards support would no longer be able to assist. You would need to continue working with billing.

XBLRewards8

Hello TBEHidden,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account. This is causing the deposit
to be directed toward the incorrect billing information. When this information does not match your Rewards Account, the deposit fails. This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when
this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this
issue. We apologize for the inconvenience.

XBLRewards8

Hello Ilithis,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Billing account information needs to be updated for my rewards to deposit.